CRM

CRM news, trends, analysis and practical advice

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Cortana to give voice and ears to Dynamics CRM

Dynamics CRM 2015 will ship next month with multiple enhancements, including one literally audible: using Cortana on Windows Phone 8.1 devices, users will be able to talk to the customer relationship management suite.

Larry Ellison at Openworld

Larry Ellison isn't done building his legacy at Oracle

As Oracle's executive chairman and CTO, Larry Ellison is now in a position to focus solely on creating new products and services that will cement his legacy as he enters the twilight of a legendary career in tech.

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10 Best Practices for Cloud Business Intelligence: Enabling the Business

Business driven Business Intelligence (BI) and analytics represent a shift in the enterprise that is perfectly aligned with the value proposition of cloud-based analytic solutions.

Salesforce will soon be tied into Microsoft's Power BI

Salesforce and Microsoft partnership gains some steam

Salesforce.com and Microsoft's budding partnership has yet to produce everything the companies promised earlier this year, but more specific delivery dates have been revealed.

What to expect at Salesforce.com's Dreamforce

Salesforce.com's massive Dreamforce event is important for the cloud software industry. Here's a look at what to expect next week.

Salesforce.com CEO Marc Benioff

Salesforce unveils 'reimagined' customer-service, sales software

Ahead of its Dreamforce event next week, Salesforce.com has given its customer-support and sales software new names and announced a slew of additional features.

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Oracle, Salesforce.com trade moves in marketing software fight

Oracle, Salesforce.com and other vendors are looking to build out full-blown "customer engagement" suites and directly target chief marketing officers.

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10 Best Practices for Integrating Data

Data integration is often underestimated and poorly implemented, taking time and resources. Yet it continues to grow in strategic importance as customer data and touch points grow with the emergence of cloud, social and mobile

Microsoft plots Dynamics CRM update with an eye on marketing, global expansion

Microsoft is poised to release a major update to its Dynamics CRM and marketing applications in a bid to gain market share against rivals such as Salesforce.com.

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Salesforce.com CRM upgrade focuses on mobile

Salesforce.com's developers are continuing their steady pace of improvements to the Salesforce1 mobile app, which first debuted last year.

Infor takes on Salesforce.com with SalesLogix acquisition

Infor has acquired SalesLogix in a bid to compete with Salesforce.com in the cloud CRM (customer relationship management) software market, particularly for customers seeking industry-specific features.

Microsoft continues global CRM expansion in battle against Salesforce.com

Microsoft has expanded the availability of its cloud CRM software into 17 additional countries in a move sure to step up its rivalry with Salesforce.com.

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10 Common Problems APM Helps You Solve

Practical advice for you to take full advantage of the benefits of APM and keep your IT environment performing at its peak at all times.

Oracle buys TOA Technologies in strike against Salesforce.com

Oracle is fleshing out its family of cloud applications and taking a competitive step against the likes of Salesforce.com with the acquisition of TOA Technologies, maker of software for companies centered around field services. Terms...

Salesforce.com's trademark infringement is anything but social, lawsuit claims

Salesforce.com recently launched a new product called Social Studio in spite of the fact that an existing, competing product had already used that name for years, marketing software vendor StrongView Systems alleges in a new...

Microsoft to strike back at Salesforce.com with CRM cloud for government

Microsoft is continuing its dogfight with Salesforce.com in the customer relationship management software market with a new Dynamics CRM Online cloud service for U.S. government agencies.

Oracle buys co-browsing tech; targets Salesforce.com

Oracle is scooping up co-browsing software maker LiveLOOK in a bid to flesh out its suite of customer experience software.

White Paper

10 Considerations in Moving to a Cloud-Based Contact Center

This ebook offers ten key considerations when moving to a cloud-based contact center. What are your organization's business goals and requirements?

Salesforce targets Zendesk, Freshdesk with updated Desk.com app

Salesforce.com wants to be the go-to option when small and medium-sized businesses decide they need better customer support software, with a series of updates to its Desk.com application.

How to Turn Customer Service Into a Profit Center

'The Producers' profited from an idea that was supposed to lose money. Most companies are happy if their call centers produce zero margins. It doesn't have to be that way.

072914blog ellison

Oracle CEO Larry Ellison wades into the in-memory database wars

Oracle CEO Larry Ellison is taking the fight to IBM, Microsoft and SAP in the burgeoning in-memory database market with a new option the company says can deliver dramatic performance boosts without requiring changes to applications.

Salesforce.com CRM update focuses on flexibility and mobility

Now 15 years old and counting, Salesforce.com's CRM application gained maturity long ago, but as the upcoming Summer '14 release shows, the company is still adding hundreds of enhancements and tweaks to it multiple times per year.

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