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Frequently Asked Questions

How do I view this page again?
We have saved it under bookmarks under Photon Tutorial. You can click on the top right ribbon like icon button to find the bookmarks.

The websites I visited still says you dont have Flash installed or some Adobe message
Did you remember to click on the "Lightning Bolt" button. On the iPad, it can be found at the top right on the iPad and the bottom navigation bar on the iPhone and iPod Touch. You need to click the Lightning Bolt button to enter Flash streaming mode to view Flash websites.

What is the bandwidth settings for in the Settings Menu? What do the numbers mean?
The bandwidth settings are used for users to customize their experience according to their network conditions and bandwidth. Think of the numbers as profile. When you start, we set the profile to the lowest setting to make sure that Flash works for users who have lower bandwdith and to improve connectivity. You can then play around with the numbers to see which one works best for you. Each number is a profile with different fps (frame per second), max bandwidth throughput, average bandwidth throughput and many other parameters. One profile that works really well for one user may not work so well for another. So, we gave a few settings for users to experiment with to customize their experience to their network conditions.

What are all the mouse pointer, hand and finger icons on the top right after I entered Flash mode? Touch mode - Finger icon is basically touch mode which allows you to touch, scroll and zoom like you always do on a iPad, iPhone or iPod Touch. You can also hold for more than 1.5 seconds after a touch to start dragging.
Pointer mode - The mouse pointer icons allows you to be more precise in your click. When you drag around on the device, you are essentially moving the mouse pointer. Tap on the screen to simulate a mouse click.
Grabbing hand mode - This is the drag mode which is used for games like Cityville, Farmville, etc. By switching to this mode, you can touch the screen and also scroll around game maps. To scroll the entire browser screen, you will need to switch back to touch mode.

I can see the Flash video but hear no audio
1) The mute slider on the side of your iPad next to your volume switches on the side is not on. Slide it and you should see the speaker icon show up on your iPad showing your status on /off. Play with both settings. THE MUTE SLIDER IS DIFFERENT FROM THE VOLUME SWITCH. Some app do not respect the mute settings and continue to play audio. So, the fact that other apps are playing audio may not mean your mute slider is off.
2) Make sure your volume is on loud. Click on the volume high button to achieve a high volume setting. Some websites have audio that is a little on the soft side.
3) Some website have a separate "speaker/audio" icon somewhere on the flash. Make sure it is not on mute.
4) Try disconnecting from Flash session. Wait more than 10 seconds and click on lightning bolt button again to eliminate any specific server issue.
5) Are you using the alternate port setting? It should not be an issue but just wanted to check. Make sure it is off for normal Wifi access. You only need to turn it on if there was a problem connecting to our servers.
6) Are you using Wifi or 3G?
If your side switch is set to Rotation lock on an iPad 2, check the following, you may still have your mute turn on:
a) Double click on your home button and a bottom panel showing your background tasks will appear.
b) Slide your finger to the right on this bottom panel and you will see a set of controls for volume.
c) The bottom left icon should be a round button with a speaker icon.
d) It is possible that your speaker icon has a line across it indicating that it is set to mute. click on it to unmute it.
Try Photon again and all the volume stuff should work.
Alternatively, to make sure we eliminate everything else if above does not work, do to Settings in your iPad. Set your slide switch to use Mute vs Rotation. However if you prefer your side switch to be rotation lock, then use a)-d).


A pop up box appear saying I am unable to connect to remote host
There are 3 common possibilities.
a) Perhaps your network is down at the time of connection. This can frequently occur over 3G network where network connection can be spotty. So try again.
b) Our servers or datacenters may be down for maintenance at the moment you try to connect. This is quite rare unless there is a major outage. Please try again later.
c) Your ISP or country may be blocking access to our servers. To verify, you can visit www.appsverse.com from the native browser to check.

The video is laggy or choppy
If you have a fast network and close to our data center, the video or Flash websites should work well. However, if you have a slower network or use a 3G connection or Mifi over 3G, then your Flash video can be choppy depending on network conditions. Although we have made significant improvements to our technology, there is still the law of physics and speed of light restriction.

The Flash site sometimes freezes
This happens if you are on a low bandwidth network and volatile network where the bandwidth rate can fluctuate from time to time such as over a 3G network. If we cannot receive the data real time, we have nothing to show which is why the screen will freeze until new data comes in through the network.

Can I use Photon over 3G?
Yes. You can use Photon over 3G though we do not recommend it if your 3G is spotty and switches to an extended network where the average bandwidth is lower.

How do I type during Flash mode?
You need to bring up the keyboard by clicking on the keyboard button found on the top right of the navigation bar.