Why is the service ending?
WebTV (later called MSN TV) started in 1996 with the goal to bring new people "online" and to give those already online an easy, hassle-free means of accessing the internet from the comfort of their homes. Later, MSN TV 2 was released with vastly greater power and features. Since then, the web has continued to evolve at a breathtaking pace, and there are many new ways to access the internet. Accordingly, we have made the difficult decision to end the MSN TV service on September 30th, 2013. We are working with our customers to ensure the transition is as seamless as possible.
When is the service ending?
The service will be ending on September 30th, 2013.
What do I need to do before the service ends?
Before the service ends, you need to make sure that all the users on your account have saved the data that you care about, including mail, favorites, and photos. See the MSN TV Closure FAQ or MSN TV 2 Closure FAQ (whichever service subscription applies to you) for more details on what you should do.
What is a Microsoft account?
A Microsoft account is your email address and password that you use to sign in to access services like Outlook.com (for emails), SkyDrive (for favorites, photos, and other files saved to SkyDrive�s online storage), and People (for contacts). To find out more about your Microsoft account, go to http://windows.microsoft.com/en-US/windows-live/sign-in-what-is-microsoft-account. In the past, if you created a Windows Live ID or a Passport, that is now your Microsoft account.
How can I access my email, contacts, and favorites after the service ends?
Go to http://www.outlook.com from a computer or smartphone, and sign in with your Microsoft account and password. Your mail inbox will be displayed by default. To access your address book contacts, select the down arrow to the right of the Outlook logo, and then select the People app. Your favorites are stored on SkyDrive. To access your favorites from Outlook.com, select the down arrow again, and then select the SkyDrive app.
What if I have users on my account whose information I don�t wish to save?
If you have users on your account that you don�t plan on using, the easiest solution is to remove them from your account before the service ends. Sign in as the primary user. Then, from the home page, choose Settings, Extra users, and remove the users from your account that you don�t want.
How can I cancel my service immediately?
For MSN TV subscribers, call 800-469-3288; for MSN TV 2 subscribers, call 866-466-7688.
What happens if I cancel my service before September 30th, 2013?
If you cancel your service before it ends on September 30th, 2013, you still want to ensure that you have saved the data that you care about, including mail, favorites, and photos. If you do not do this, you will not have access to this data after the service ends, and the data will be lost. Again, see the MSN TV Closure FAQ or MSN TV 2 Closure FAQ (whichever service subscription applies to you) for more details on what you should do
Do I need to return the MSN TV set-top box to Microsoft after the service ends?
No. The MSN TV set-top box is yours to keep. If you plan on discarding your set-top box, we highly recommend that you recycle it. Most cities offer electronics recycling. You will need to check your area to find out what�s available.
What if I have specific questions regarding the MSN TV service?
Please see the Closure FAQ for MSN TV at http://www.msntv.com/msntv/ClosureFAQ.asp.
What if I have specific questions regarding the MSN TV 2 service?
Please see the Closure FAQ for MSN TV 2 at http://www.msntv.com/msntv2/ClosureFAQ.asp.
How can I tell if I have an MSN TV or MSN TV 2 set-top box?
If you have an MSN TV 2 set-top box, it will say �msntv 2� on the front of the box.
When will the last charge be on my credit card or debit card?
For MSN TV and MSN TV 2 service subscribers, your last charge will be your regular bill cycle date that occurs in August, 2013. For example, if your bill cycle date is the 15th of each month, you will be charged your regular monthly fee on August 15th, but you will not be charged on September 15th. You will thereafter be able to continue using the service through the last day of service on September 30th, 2013.
If I cancel the service before September 30th, 2013, how will that affect my bill?
The Microsoft MSN TV Team will mail you a refund for all prepaid credit balances you have.
If I prepay by mailed check, how do I get a refund for payments for the months after August, 2013?
The Microsoft MSN TV Team will issue you a refund for all prepaid credit balances you have. It will be mailed to you.
Is there a charge for using Outlook.com and SkyDrive?
No. When upgrading to Outlook.com (formerly called Hotmail), you will create a �Microsoft account.� Both Outlook.com and SkyDrive are free services offered as part of your account.
Can I contact Customer Service after the service ends?
If you have any general (non-technical) questions or billing questions, you can contact Customer Service until January 15th, 2014 at:
You can also call these numbers for assistance with signing up for alternative services through January 15th, 2014.
If you have any technical questions, online support is provided at http://answers.microsoft.com.
Is there a website I can go to for support after the service ends?
Yes. The Microsoft Community website offers a wealth of information. You can find answers to you some of your questions or ask a question on a wide variety of topics, including resetting your password, email, favorites, and photos. Simply go to http://answers.microsoft.com and start your search.
I use dial-up to connect to the internet. What should I do to retain my internet service?
We are offering the MSN Dial-up service free, from July 1st through December 31st, 2013, for those of you who are MSN TV paying subscribers. This can be used to connect to the internet from a computer. After December 31st, 2013, the dial-up service will end unless you elect to sign-up for a subscription. If you do, the regular subscription rates will apply. All you need to do to get the free offer is go to http://get.msn.com/msntv.aspx from a computer and sign up. You can also call the toll-free number 800-469-3288 to sign up over the phone. You will need to have your Microsoft account username and password ready.
I am a One Plan subscriber. Will my One Plan subscription also be ending on September 30th?
No. Your dial-up subscription will not be affected. You will still be able to use dial-up from a computer after the MSN TV service closure. Note that you will not be eligible for the free offer.
I am an MSN Dial-up subscriber. Will my MSN Dial-up subscription also be ending on September 30th?
No. The MSN Dial-up subscription is entirely separate from the MSN TV service. The MSN TV service closure will not affect this subscription at all. Note that you will not be eligible for the free offer.
I use broadband to connect to the internet.� Are there any offers for broadband users?
We are offering the MSN Premium service free for up to six months, from July 1st through December 31st, 2013, for those of you who are MSN TV 2 paying subscribers. This is a similar service to MSN TV 2 that you access from a computer. After December 31st, 2013, the Premium service will end unless you elect to sign up for a monthly or yearly subscription. If you do, the regular subscription rates will apply. For more details on MSN Premium, you can visit http://get.msn.com/msntv.aspx from a computer. You can also call the toll-free number 866-466-7688 for more details or to sign up over the phone. You will need to have your Microsoft account username and password ready. Note: If you are already an MSNIA customer, you will not be eligible for the free offer.