alanwilliamson
Last night I went to the BayCHI lecture at PARC given by Marissa Mayer (Product Manager for Google). A very well attended (standing room only session), Marissa took us through a presentation geared around the user experience at Google and the efforts/lengths they go to.
Some interesting facts came out:
- The prime reason the Google home page is so bare is due to the fact that the founders didn't know HTML and just wanted a quick interface. Infact it was noted that the submit button was a long time coming and hitting the RETURN key was the only way to burst Google into life.
- Due to the sparseness of the homepage, in early user tests they noted people just sitting looking at the screen. After a minute of nothingness, the tester intervened and asked 'Whats up?' to which they replied "We are waiting for the rest of it". To solve that particular problem the Google Copyright message was inserted to act as a crude end of page marker.
- One of the biggest leap in search usage came about when they introduced their much improved spell checker giving birth to the "Did you mean..." feature. This instantly doubled their traffic, but they had some interesting discussions on how best to place that information, as most people simply tuned that out. But they discovered the placement at the bottom of the results was the most effective area.
- The infamous "I feel lucky" is nearly never used. However, in trials it was found that removing it would somehow reduce the Google experience. Users wanted it kept. It was a comfort button.
- Orkut is very popular in Brazil. Orkut was the brainchild of a very intelligent Google engineer who was pretty much given free reign to run with it, without having to go through the normal Google UI procedures, hence the reason it doesn't look or feel like a Google application. They are looking at improving Orkut to cope with the loads it places on the system.
- Google makes changes small-and-often. They will sometimes trial a particular feature with a set of users from a given network subnet; for example Excite@Home users often get to see new features. They aren't told of this, just presented with the new UI and observed how they use it.
- Google has the largest network of translators in the world
- They use the 20% / 5% rules. If at least 20% of people use a feature, then it will be included. At least 5% of people need to use a particular search preference before it will make it into the 'Advanced Preferences'.
- They have found in user testing, that a small number of people are very typical of the larger user base. They run labs continually and always monitoring how people use a page of results.
- The name 'Google' was an accident. A spelling mistake made by the original founders who thought they were going for 'Googol'
- Gmail was used internally for nearly 2years prior to launch to the public. They discovered there was approximately 6 types of email users, and Gmail has been designed to accommodate these 6.
- They listen to feedback actively. Emailing Google isn't emailing a blackhole.
- Employees are encouraged to use 20% of their time working on their own projects. Google News, Orkut are both examples of projects that grew from this working model.
- This wasn't a technical talk so no information regarding any infrastructure was presented however they did note that they have a mantra of aiming to give back each page with in 500ms, rendered.
- Quote: Give Users What They Want When They Want It
- Quote: Integrate Sensibly
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- Published:
12:01 PM GMT, Wednesday, 12 January 2005 - Categories:
Technical CFML - Comments:
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My name is David Nachum. I am an Associate Product Manager (APM) at Google, in Mountain View, California.
My name is David Nachum. I am an Associate Product Manager (APM) at Google, in Mountain View, California.
Hey, its realy nice to know that Google had no HTML knowledge, gives hope for everyone else. Thanks for the post!
Just stumbled upon this article, very interesting stuff. Regarding Google's UI, I am surprised about the "I'm feeling lucky" button, I would have thought that would have been the first thing to go if no body uses it. Usually less clutter = better, wonder what would happen if they kept adding more, e.g note their attempts to "cluttify" their Japanese offerings (whose market likes more, not less).
Really nice. All these facts were a great help to me so I could get something to wirte about on my project on Google. My teacher's gonna love this. And oh yeah, WAY TA GO GOOGLE!!!!
How about an extra Search Button where I get ALL the pages listed immediately instead of that I have to search again when getting the message "In order to show you the most relevant results, we have omitted some entries very similar to the 14 already displayed. If you like, you can repeat the search with the omitted results included"
This pisses me off, that I have to go to the end of the search to be able to search for all pages.Nice info.
Google will be always a winner!
This is an excellent summary. It makes me wish I had attended but also gives me enough information to feel amost as if I had. Thanks for this excellent post.
The engineer behind orkut: Orkut profile: http://www.orkut.com/Profile.aspx?uid=325082930226142255 Standford homepage: http://www.stanford.edu/~orkut
Thanks for echoing your conversation to us. I just knew all those things today Very informative...
Oh, please - to the women (and I guess there are some men who think they're doing women a favor by agreeing) who are offended by the comments of how attractive Ms. Mayer is - grow up. I'm a woman, and I will NEVER be offended if someone thinks I'm attractive, nor will I feel threatened when they think another woman is pretty...I guess you aren't, so that's why you're jealous...btw, plenty of women remark how attractive Sirgey is, and how unattractive Bill Gates is...doesn't seem to stop men from going into IT..
These are interesting comments about the how Google evolved in the past. If you are interested to see where things are going in the future you may want to come and hear Marissa Mayer addressing Google’s future when she speaks at Harvard Business School’s Technology conference, Cyberposium, on Nov 11.
John Shapiro Director of PR Cyberposium>> The prime reason the Google home page is so bare is due to the fact that the founders didn't know HTML and just wanted a quick interface
haha, that was funny ;)I've always wondered why Marissa gets all the press and attention when there were a number of equally (and even more) talented people who made this a success. Because people think she has a cute face?
As we talk about the google engine so we shoul awareness about that
"They discovered there was approximately 6 types of email users, and Gmail has been designed to accommodate these 6."
Okay, I'll bite... what are the 6 types?Larry, look at me and tell the truth: Do you know HTML?
You guys wonder why more "HOT SEXY WOMEN" aren't in computer science. Duh. It's because instead of saying "wow, she must be really smart, look what she's accomplished, i really respect her" you say "wow, she's so hot (drool)." It makes for a very unpleasant atmosphere more than any of you know.
very interesting
Great article, Marissa is a great lady, I listened to her speech it was quite informative, Matt cutts is an other great guy with google
An interesting article regarding marissa dating with Larry page Read hereinteresting facts there
the last two points are completely true and I really respect your mind because you have a special way of thinking and that's why google chosed you for this good position because google don't need ordinary people .. google need people who can make change .. and I really respect google in this point because this leads him to a better way of providing services and I hope that google be always in the top of the internet and by the way I hope that you put the "ajax based suggest technology" as the google.com home page and thanks alot for all your efforts :) .
////The infamous "I feel lucky" is nearly never used. However, in trials it was found that removing it would somehow reduce the Google experience. Users wanted it kept. It was a comfort button.
This would be a perfect area to test new Search filtering Algos: e.g. 1- a DateRange search option for new or Updated sites within a given time periods 2- a "Mindset" option similar to the Yahoo Mindset that would allow searchers to emphasize commercial or informational sites 3- Saved Search option so as to have a cached lists of the last 20 or so queriesVery interesting! Marissa Mayer is just 30, great work! Way to go!
really interesting facts!!!
These are really interesting facts to read.
This is interesting !! Some very cute facts in here... :)
good to know the facts, nice one
This is a very nice reporting of a talk. The subject of the talk itself is interesting. I dont understand why people comment on the "Hot babe". What is the interest of such people. They can go to some porn sites if they want and comment anything they want.. Please have some "decency" about a very nice report and also a very nice topic and talk.
Very cool. funny they didnt know html and look what it has grown into :) amazing!
Jeff - http://jeffeh.comI'm still waiting for the page to load... ;)
I'm glad they can still keep it fast and simple. So many other websites feel that they have to pack it to the gills with useless stuff. Sounds like a fun place to work.Really interesting to read. But I do hope this newness is not lost to time!!
Thanx for getting it together.Good lesson in there about listening to your customers.
Thanks for the notes.Interesting stuff. As far as #3 goes, I tend to use Google as my spellchecker when I don't have something else handy; Google's spellchecker is much better than the one at dictionary.com.
Did you know this post comes up number one on google for "adenoidal morlocks", it's geeks using phrases like this that gives men in the IT industry a bad name, not because we call nice looking ladies 'hot' that happens in every industry!
hee, they are no # 1, in search, you don't find keywords or description on any googles page, they make the rules and other follows... so they don't need any one of these shits... Btw good writeup :)
Saw you on Digg! Cool post!
-A"They listen to feedback actively. Emailing Google isn't emailing a blackhole."
Hun...That was an interesting information...although not surprising but atleast assuring! Now I gonna give loads of feedback to Google!@Kutta , I kind of trust her . I`ve heard this before too . and from a trusted source .
lol, I did know about the Googol to google but the rest ! .
and they didn`t know HTML , ROFL !! SreejithI like google and I also like their work style. Kudos to Marissa Mayer for revealing this titbit about google.
Ravi - http://linuxhelp.blogspot.comHeh Heh Heh..Who is she kidding? Heh Heh Heh..So the Google founders didn't know HTML!! But they were somehow able to write code to scan millions of HTML pages and index them. This, Orkut, and googol makes it 3 bluffs out of 10. I wouldn't trust a thing she says anymore.
I must say a word in defense of those much maligned individuals who have expressed a simple appreciation for the physical characteristics of the lecturer in this case.
Surely we are able to observe and express opinions on matters such as these without facing the scorn and ridicule of others. Each of us makes judgements of this sort hundreds of times each day. Are not those who express these feelings (within the bounds of good taste) truer not only to themselves but to all of us? I propose that such honesty merits not condemnation, but rather applause.
Besides, you have to admit that she is SMOKIN'.
Captain
very interesting facts especially for google lovers.
veetrag [[email protected]]
Great interview by marissa mayer she is a great lady to have in a company,
Google reaching great heights already , All the best,
Googleer
Hi,
I have attended a talk by Marissa Mayer a few days ago which seems to have some things in common with the one discussed here.
In specific, she did mention a few details about the "6 types of email users". She did not describe in details which the 6 types are, but she gave an idea of the type of classification. In specific, she mentioned that one type of user reads every single email in his/her mailbox, labels it, and archives it immediately. Another type of user instead selectively reads messages a little at a time and keeps them all in the inbox.
Later on, she stated that when making UI decisions/changes, the team usually thinks of their impact on the different classes of users: adding a button to the top GMail bar, may improve some types of user, but add "clutter" for some other.
Flavio [[email protected]]
good topic
rwr [[email protected]]
yes. I agree me too jitender
jitender [[email protected]]
i think google does not show enough websites to keep us children very interested in these websites most of them are blocked by websense
kayleigh [[email protected]]
I Think in nearest future GOOGLE will RUle the WOrld, and this is true;)
J. Poker-son
Someone wondered if one day there would be a book called "The google story." There already is something very close to it:
SEARCH ME : THE SURPRISING SUCCESS OF GOOGLE
Author: Taylor, Neil.
Published: London, UK Cyan 2005
BTW the comments about Ms. Mayer's person sound to me like they are coming from some fairly desperate types. Step away from your computers ...
A librarian lurker
She is a hot babe and smart too.
Daniel Hildoer [[email protected]]
I have made a translation of the article here
http://griho.udl.es/aipo/traducciones.jsp?id=4
enric naval
Steve here again. Wow! Where's me washboard ???
Steve Doble
Every poster who commented on the woman's looks needs to be sent to a basic conduct class.
Google has the largest network of translators in the world
Why wouldn't they be? They let everyone to be translators voluntarily and honor them too. But, Google also has the quality assurance team for that, trust me! Wrong translation can pop up, but people who notice it, will surely fix them.
cell-v
This article is so interesting because of the rich content about a well-known internet item never used as a topic for its interesting facts.It came in the right time by reason of internet users who use the Google nevertheless don't have any information of the item's history.
Cassio Turato Raggi [[email protected]]
>>very hotty
She may be hot, but she's dating Larry Page.
anon
Nice to let us know this.
Zé Monte
Thanks for great post. I myself am dying to find out what 6 types of e-mail users you are referring to.
Vlad
Very interesting info.
Besides the wonderful performance of Google, I have a soft corner for it bcoz 'Google' is so similar to my name!!
Googie
Nice article
Cesar
Thanks for the interesting post and also to 3ntropy for posting the link to the video.
I am a graduate student in Information Science and this has been really helpful.
Sayan
Sayan
Bernd,
Sorry for the delay, but I've added the references to my articles (ref: http://articles.milui.com/index.php?p=35). Some people say that a few is enough, others say it isn't. Have fun!
Alan J. Salmoni [[email protected]]
As the owner of Googol.com, I would like to just add a bit of background to the Googol/Google names. I am sure that there was many things that went into the two founders choosing the name they did. I have had the Googol.com domain for quite a few years, well before Google was even a search engine.
One evening, I got an email from the future founders of Google, saying that they were a couple Stanford Grad students and they were starting a search engine and they were wondering if they could buy my domain. My first though was that is sounded very much like something a couple other Stanford Grads had done (yahoo) and it sounded like they were a day late and a dollar short. I certainly did not intend on giving up googol.com for what I believed was a company that would never make it. I am glad to say, I was wrong about what they could do. What a great execution. In any case, they used Google instead and they have done a great job building what to date is a web revolution.
Congratulations to Larry Page and Sergey Brin. Great job. The only part I don't like, is that my web site loads like a dog from all the people who come to my site first because they go to the correct spelling of Googol.
There is my piece of the name lore.
Tim Beauchamp
[email protected]
Tim Beauchamp [[email protected]]
intersting post...
sudheer
"She's not TOO bad looking, still, chicks + computers == cool. IT really needs more good looking ladies."
And people wonder why there are so few women in IT...
Roland
btw, how do users create links to their homepage?
I like Robs page!
mine is autoversicherung but I guess this doesnt work :(
btw, cool site! Had to register :)
WOW! I wonder if there will one day be a book called: "The google story" :)
autoversicherung [[email protected]]
Good Information. Thank you for providing
tilak [[email protected]]
Google rulz. If I have a child I will name it Google
Stephen Doble
That's interesting, I always assumed they had done extensive research and determined that a sparse search page would load fast and provide a unique experience.
Rob
imsogood!
hero >D
very hotty
kappe
They have the worlds largest network of translaters, no wonder they work great in practically any language and have so many language-specific features. I use Google for searching Chinese web pages all the time and it works great.
David Dewey
"Spooner: Tell me about your wife.
Hirst: What Wife?
Spooner: How beautiful she was, how tender and how true. Tell me with what speed she swung in the air, with what velocity she came off the wicket, whether she was responsive to finger spin, whether you could bowl a shooter with her, or an offbreak with a legbreak action. In other words, did she google?" Harold Pinter, "No Man's Land" - 1975
Pat McClung [[email protected]]
Very interesting
GYZ
Why does Microsoft archive competitor's talks?
MapPoint
Thanks for the post... interesting points.
John -- I heard that Orkut is the first name of the guy who developed it. If what you said is true, I feel sorry for him!
Julie
My favorites:
"Gmail was used internally for nearly 2years prior to launch to the public. They discovered there was approximately 6 types of email users, and Gmail has been designed to accommodate these 6."
- Uhh, you still have to be invited to get an account. Apparently, "people who want an account" is not one of the 6 types of email users.
"They listen to feedback actively. Emailing Google isn't emailing a blackhole."
- Oh, you believed that line of BS, hmmm? You must go for the whole "don't be evil" crap, too.
http://news.google.com/news?q=david+drummond
My favorite headline: "Google Agrees To Stop Violating SEC Regs"
duh
She's not TOO bad looking, still, chicks + computers == cool. IT really needs more good looking ladies.
antivoid
Fascinating. Reminds me of a thesis written on magnetic pole reversal. All of which is accessible via Google.
Dr.Wong
yeah, speaking as one young, attractive, female IT professional - comments like that are a big part what gives the industry a bad name and keep women away. Grow up, you adenoidal morlocks.
anon
not sure why everyone is praising the posting....doesn't say ANYTHING new...orkut..is the biggest crapola..has everyone forgot about the scam that orkut Buyukkokten did! He evidently founded affinity engines..and then started working for google.. affinity engines sued google because most of Orkut was stolen code!
http://www.onlinebusinessnetworks.com/blog/2004/07/07/affinity-engines-sues-google-over-orkut-code
google is great 'n all...but alas..its still a very young company....right now theres way more buzz than fact..
Mr. Zeus
I went to the talk too, and unfortunately Marissa did not expand on the types of email users.
Philippe [[email protected]]
Google is such a great tool because of its integration with other search engines. Despite it's popularity, the only real drawback with providing such free access to global information is the fact that when context is omitted, you rapidly descend into a quagmire of syntactic versus semantic paradigm shifts (or in other words "knowledge" versus "information"). Obviously links beyond the 10th page of Google results are most likely to fuel the self-fulfilling prophecy of "garbage in - garbage out". This leads to the inescapable conclusion that protecting too many people from too much information can never really be a good thing.
Wally Masterson
You people are going to thank me for this:
her lecture:
http://murlup.research.microsoft.com/asfroot2/videos/stanford/cs547d/030117_OnDemand_100_100K_320x240.asf
enjoy
3ntropy [mr_3ntropy@yahoo]
two spelling corrections
it's "free rein" not "reign"
title should have an apostrophe " An evening with Google's Marissa Mayer"
anon
"Give Users What They Want When They Want It", oh yeah and XHTML (application/xhtml+xml) users or HTML standards evangelists users are not real user.
Yan Morin
> I wonder what features she actually came up with herself.
Found this at
http://www.nasvf.org/web/allpress.nsf/0/b09fe4fdb78cb4648625696500391cb6?OpenDocument
*--------
Perks of a Start-up
When Mayer and Jen McGrath, 23, decided in the summer that Google needed an advanced search function, they went to Page and Brin and got the go-ahead in a few hours.
The women started on a Friday, spent much of the weekend working, and by 7 p.m. Wednesday, the jazzed-up search function went live.
"This is a place where you can have an impact, and millions of people use what you create," Mayer said.
------------*
Vijay
"Orkut" actually is a plural form (there are multiple plural forms in Finnish) for "orkku" (orgasm), and it literally translates to "all of the orgasms". I leave it to the reader to find a use for such a word.
anonymous
She's very hot ...
Tim-E
"Orkut" isn't horribly obscene in Finnish. It's just a slangy short word for "orgasms" (singular: "orkku").
Someone who knows Finnish
Yes she is smoking hot! I would also like an evening with miss mayer and breakfast.
HERB
> Good summary.. and she's really hot! it's amazing to see
> girls (hot too) working with computers. hehe..
It's probably partly thanks to crude reactions like this from male geeks that more women aren't in IT. For God's sake, people, grow up and start treating your female peers as peers, not sex objects in glasses.
Jay
Why do people keep telling Alan he's hot? I can't find a picture anywhere..
Mr. Ummm
I have a Finnish acquaintance who advised me that "orkut" is a horrificly obscene word in Finnish. He will (sparingly) use the f-word but would never even consider using "orkut" (an anatomical reference).
John
me too!
another aol'er
> Research indicatest that just using small groups can result in many usability findings being missing.
Can you provide links to papers about that? I'ce often heard the opposit: A very small number of users is enough to find a large number of usability problems...
About the 6: I'd be interested, too.
Bernd
Good summary.. and she's really hot! it's amazing to see girls (hot too) working with computers. hehe..
Kmos
Is 'Googol' a word? I guess i'll google it.
Lyrics
"Orkut is very popular in Brazil."
Actually 70% of all members are brazilians.
Who want to be invited? hehe
Marcelo
Interesting: Like a lot of other respondents, I am interested in hearing about these 6 "types" of email users.
Also: I'm not so sure about the testing of small numbers of people. Research indicatest that just using small groups can result in many usability findings being missing. Triangulating a series of methods and more than one team can uncover a whole lot more. See my link for an article.
Alan J. Salmoni [[email protected]]
"10. The name 'Google' was an accident. A spelling mistake made by the original founders who thought they were going for 'Googol'"
Not quite the way I heard it. They _were_ going for "googol" (means ten to the one-hundreth power), because that was how many pages they aspired to index, but the reason they registered "google" was more fundamental than a spelling mistake: googol.com was already taken (as of 13-Apr-1995).
For the origin of the term "googol", see "Mathematics and the Imagination" by Kasner and Newman, first published in 1940 and still in print. For the Googol site, see http://googol.com/
(How come this form has no visible preview button, and no indication as to whether it handles HTML?)
Ted Powell [[email protected]]
Great post and a good read....
Susheel
Very interesting. She seems to be very smart and knowledgeable about the product. I wonder what features she actually came up with herself.
Anyway, from what I know the UI has all been contracted out to a design house to work on.
Suchin Pak
Quite interesting :-)
Te RETURN option is the best :-P
Jejeje
Alberto
Excellent post -- nicely done. I really wish I could've been there.
Here's an article I wrote about #6 a while back: The Quiet Death of the Major Relaunch
Visit me @ http://www.uie.com
I hope you could describe these 6 types of emails users 'cause i'm really interested about th e google's history
hezzuz
Hello,
Thanks for this very informative post which throws some light on the thinking at Google. I have always been fasinated by what google has been churning out. And reading this post has increased that fasination.
Ravi Kumar
Very cool.
dustin
Thanks for this compilation of insightful information about Google.
Mario
Wow, Intresting Facts, Indeed :)
mansoor
"They discovered there was approximately 6 types of email users, and Gmail has been designed to accommodate these 6."
Okay, I'll bite... what are the 6 types?
Geno Z Heinlein [[email protected]]
She looks like Scarlett Johansson. [dreaming]can't you just see her in the opening scene?{/dreaming]
d_stew
Good read, and yes, she's a honey too :)
wobert
She's hot.
anon
Thanks for taking the time to put this up.
Mark
Very interesting :)
See what Amazon is doing related to the bullet #6.
http://robotics.stanford.edu/~ronnyk/emetricsAmazon.pdf
Gerald
Thanks for taking the time to share this. Great notes.
Warren Bare