Sign in
Google

Google Chrome Help Feed Feed

Google Help > Google Chrome > Discussions > Install/Uninstall issues > Installer Error: 0x8004071c

Question: Installer Error: 0x8004071c Report abuse

B1aze
Level 1
2/13/09
Can anyone help me and tell me what this means? Thanks...

All answers

B1aze
Level 1
2/13/09
9 people say this answers the question:
No one knows the problem? I'd really like to try out this browser.
Do you think this answers the question? Sign in to vote. Report abuse
phbair
Level 1
2/13/09
9 people say this answers the question:
"Google Update Installation failed with error 0x8004071c." Not a whole olot of help here. How much do you want me to install this browser??
Do you think this answers the question? Sign in to vote. Report abuse
Adragon202
Level 1
2/13/09
4 people say this answers the question:
I received this error on vista. I want to say it has something to do with system updates. I haven't updated mine yet, and am currently in the process. I recommend doing the same. If that doesn't work I'm going to look into disabling some of the built-in security features and see if they are the issue. I'll post my solution when I get it to work.
Do you think this answers the question? Sign in to vote. Report abuse
B1aze
Level 1
2/14/09
2 people say this answers the question:
Ah, that may be the problem, considering my computer hasn't been working for the past few months...
Do you think this answers the question? Sign in to vote. Report abuse
Adragon202
Level 1
2/14/09
2 people say this answers the question:
updating did not work. I performed all updates with the exception of the windows search.
Do you think this answers the question? Sign in to vote. Report abuse
Adragon202
Level 1
2/14/09
7 people say this answers the question:
I just found out that Google is now working on the issue. I think this happened in the past 48 hours. I really firmly believe that it is a compatibility issue with Google Updater, Vista, and Chrome. I also firmly believe that it could easily be resolved if Google would accept that not all their user's are drooling idiots and can safely install their own software.
Do you think this answers the question? Sign in to vote. Report abuse
B1aze
Level 1
2/15/09
3 people say this answers the question:
I'm not on Vista, I'm on XP... it's nice to know they've acknowledged the issue.
Do you think this answers the question? Sign in to vote. Report abuse
Adragon202
Level 1
2/15/09
12 people say this answers the question:
I used this to get it working on mine. http://dl.google.com/chrome/install/154.36/chrome_installer.exe 
it's an older version that installed correctly. not sure if will update right though.
Do you think this answers the question? Sign in to vote. Report abuse
ng3
Level 1
2/22/09
5 people say this answers the question:
I got this error when trying to install a Google Earth Update and the Earth Web browser plugin. It looks like it affecting more than just Chrome...
Do you think this answers the question? Sign in to vote. Report abuse
dalemars
Level 1
2/22/09
5 people say this answers the question:
i get this same error  trying to install google earth and/or chrome using google updater on windows xp professional 5.1 service pack 3. i assume it has something to do with the intrusive security of windows and norton antivirus.
Do you think this answers the question? Sign in to vote. Report abuse
down8ve
Level 1
2/22/09
5 people say this answers the question:
Adragon202 is right, go to  http://dl.google.com/chrome/install/154.36/chrome_installer.exe to get the old version.
Do you think this answers the question? Sign in to vote. Report abuse
suzeshaw
Level 1
2/25/09
5 people say this answers the question:
I agree with Adragoon202 and down8ve.  I have .../154.36/chrome_installer.exe with no problems.

Hope this solves the problem for you.  GL
Do you think this answers the question? Sign in to vote. Report abuse
lapela2
Level 1
3/3/09
2 people say this answers the question:
Também tive esse problema, mas fui ao www.baixaki.com.br e instalei o programa sem espinhas
Do you think this answers the question? Sign in to vote. Report abuse
Chunkymunky01
Level 1
3/4/09
2 people say this answers the question:
I get this error.  I run windows Vista home and it's fully up to date.  Please can someone answer it - i use Chrome at work and it's a good browser but not much use if you can't install it...
Do you think this answers the question? Sign in to vote. Report abuse
Shawn (Googler)
Google Employee
3/5/09
3 people say this answers the question:
Hey guys,

It looks like there's a roadblock between Windows and the update process. Would it be possible for you guys to provide a little more information about your systems? Specifically:

- Is this an OEM machine or a custom-built machine?
- If it's an OEM machine, what manufacturer is it and approximately how old is it?
- Can you provide us the value of these reg keys?
For Vista: The value of 'ImageState' in HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\State
For XP: The value of 'AuditInProgress' in HKLM\System\Setup

You can find these by going to Start > Run and type in 'regedit' . Use the explorer in the left nav to find the folder listed above. The value of the reg key will be located in the right side 'Data' column.

If you're willing to export these reg keys and send them to us (using the below contact forms), that'd be even more awesome.

Thanks!
Shawn
References:
Do you think this answers the question? Sign in to vote. Report abuse
Alias Node
Level 1
3/6/09
2 people say this answers the question:
I get this exact error running the installer for Google Earth 5.  My machine is a budget eMachines, running XP with all service packs. It's about 3 years old.  AuditInProgress is (0x01)
Do you think this answers the question? Sign in to vote. Report abuse

Post reply

Sign in to answer this question.

Subscribe

© 2008 Google - Privacy Policy - Terms of Service