Reuters Events Marketing & CX

📣 LIVE FROM #CSX24 Myth busting in Generative AI: Separating Fact from Fiction. "If it's a deflection and not a solution, I would not deploy that" ◽ Reed Smith, MBA Chief Consumer Officer, Ardent Health ◽ Gautam Puranik, Chief Data Officer, CarMax ◽ David Graham, SVP Customer Success, Intuit ◽ Brindha Sridhar, VP CX Strategy, MetroPlusHealth ◽ Christian Hansen, Enterprise Account Executive, Zenerate A critical conversation, at a critical time in CX!

📍 EXCITED TO ANNOUNCE, SERVICE AND EXPERIENCE IS HEADING TO MIAMI! Mark your calendar for the 12-13th of November and join CX leaders from global brands driving innovation and expertise. Be the first to receive the speaker line up, agenda and exclusive industry reports ↔ Pre-order the brochure now ↔ https://lnkd.in/e9UgaWhf This year, we will be hosted at Customer 2024, alongside Reuters Event: Strategic Marketing. Bringing together marketing, service and experience leaders from the world’s most recognizable brands, join the revolution to break down silos, drive growth, and shape a future that exceeds your customer’s expectations. #REUTERSCUSTOMER2024

#CSX24 HIGHLIGHT! Alex Mortman, CEO JDA TSG and Joe Toubes, Founder The Toubes Agency unpacked 'Human Intervention in the Age of Automation: Optimizing Technology Without Losing the Personal Touch!'

Sean 🎤 Albertson #CSX24 event chair and incredible moderator. Thank you for your valuable insights, conversation and challenging our perspectives!

#CSX24 DAY 2 HIGHLIGHT! "Put your executives through your clients experience- that's how you gain buy-in" Robbie Clark An incredible discussion between these CX leaders: Iain Langridge, Head of Customer Service Global Media & Entertainment, Amazon Robbie Clark, Senior Director, Customer Experience, Indeed Gautam Puranik, Chief Data Officer, CarMax Matt Whitmer, Chief Revenue Officer, Mosaicx Stacy Sherman🎙️🎧 📘, Chief Experience Officer, DoingCXright Comment below your takeaways- lets keep discussing ⬇

Pamela Cohn-Roy VP Customer Experience, Capital One at #CSX24 today - unpacking 'Unlocking the power of Customer Data!' with Joe Meersman. We could hear from Pam all day with her perspectives and insights! Let's keep the conversation going - comment below ⬇

I just saw Brian Higgins speak at #CSX24 in San Diego and Verizon's focus on how AI can power the end-to-end customer experience was inspiring. It's clear that organization's are taking a step back to look how customers are experiencing their brand more holistically. Over the past two days (and at #SM24) most of our speakers have said it in one way or another, but I loved the way Brian put it... "it's all about the power of #EVERYinteraction... we see you, we've got you, we value you." For me, it's all about breaking down traditional silos to put the customer first, put innovation first, and in turn, put the business first. Moreover, your customer’s expectations have evolved with AI advancements and your brand experience must evolve with them. So, how do you do that? Well, #Verizon's goal is to be the World's #1 applied AI company. To remain competitive, brands must leverage AI and data-driven insights to deliver personalized customer experiences.   But you've got to get out of your own way! The lack of readiness and infrastructure to democratize data is stopping brands from achieving seamless integration across functions. We're often not getting a holistic view of the customer journey, resulting in disjointed experiences and missed opportunities for personalization. This is the era of AI and those who pivot now will seize massive shares of tomorrow’s market. IMO failure to optimize integration isn't about falling behind; it's about becoming obsolete. #customercare #customerservice #Verizon #cx #customerexperience

Liz Centoni EVP and Chief Customer Experience Officer, Cisco delivered real-world examples, dissecting AIs transformative role in CX, emphasizing the necessity for businesses to adapt and the ethical framework required for responsible deployment! What an incredible session full of value. #CSX24

Brian Higgins Chief Customer Experience Officer Verizon opened #CSX24 day 2! "Let the machines do, what machines do best, and let the humans do, what they do best - connect!" An incredible keynote on Meaningful Connections: The Power of CX!

Giving agents wings ✈ #CSX24 session spotlight ◽ Asif Majeed, Senior Manager, Global Contact centers, United Airlines ◽ Barry Chester, Strategic Sales Director, Cresta We discovered how human-in-the-loop AI can dramatically reduce average handle time and increase chat concurrency, while improving agent satisfaction through deeply personalized coaching.