Nativevideo - Salesforce AppExchange Partner

Big Product Announcement! As the Salesforce community descends to London for its largest event (apart from #Dreamforce), the London #WorldTour24, we are excited to share a big announcement with the 16,000 attendees and all the global #ohana! Our #Vinton and #TalentV solutions are adding today a new set of functionalities, enabling unprecedented in-depth analysis into video calls (Teams/Zoom/Meet). Adding to the huge #efficiency & #productivity impact of adding to #Salesforce call notes with summary, next steps, follow-up email, we are now enabling a major #learning and #improvement opportunity. With metrics such as #time spent speaking, longest #monologue, #topics and #questions analysis, detailed #minutes, a new set of #performance indicators are available to managers to deliver targeted #training and individualised #coaching. OK, enough with the #hashtags, come talk to us at the World Tour here in London today, or visit our Vinton and TalentV pages on our website to learn more!

Build a foundation for #AI in your #Salesforce Org. Join us for this Vinton (prev Alfred), your Salesforce PA and Data8 Ltd LinkedIn Live event on Tuesday 14 May to explore ways of improving data quality in your CRM without impacting the productivity of your team.

The Salesforce State of #Data & #Analytics Report shows Analytics & IT Leaders' top data priorities. Top of the list is to Improve Data Quality, with Build AI capabilities in third. Of course, data quality is crucial for building those AI capabilities. Without the foundation of good data, any AI-generated insights won't be relevant to your business (at best), and (worse) could result in disastrous decision-making. Join us next Tuesday 14th May, 4pm BST, for a LinkedIn Live session all about building that foundation for AI in your Salesforce Org. Luca Benini will join Richard Hartland from Data8 Ltd to explain why you need to move now to improve your CRM data and demonstrate ways to do so without impacting your team's productivity. If that wasn't exciting enough - any attendees to the LinkedIn Live session that request a 1:1 demo afterward, will enter a prize draw to win a £200 voucher towards their next holiday! 🏖️ Sign up for the LinkedIn Live event here 👉https://lnkd.in/e66wusgQ

Phew, #Q1 done! It was a big quarter for #Vinton and not just the new name. We signed the biggest Vinton deal so far and it’s an interesting variation on the “obvious” use case. Our new client is using Vinton in #CustomerSupport video calls. First-line support often helps customers via screen-share. Recording these calls, transcribing, generating smart notes  and adding all this data directly into the #Case provides our client with detailed insights in #Salesforce about each issue which in turn: - Helps the support team save on average around 5 to 10 minutes after each call thanks to automated note-taking [#efficiency] - Helps support team managers identify and understand how to solve common issues raised [#productivity] - Gives second-line support factual, detailed video captures that outline the issue, making it clear why there’s a need for escalation [#visibility] - Facilitates coaching and training opportunities by delivering a clear perspective of how the call, questions and objections were handled [#growth] - Enriches the Salesforce Org with high-quality data to fuel AI-driven insights [#data] But it doesn’t stop there. It was a great quarter indeed as we also released new functionalities: - Transcription AI training to enable Clients to add industry-specific or product-specific terms or acronyms that Vinton recognises in transcripts every time. - Improved foreign language transcripts with the choice of Deepgram or AWS for your transcription needs.  - Email notifications for calls and voice notes that summarise what’s been captured and send to you in an email with links back to related records in Salesforce. And there’s more to come in our next release. Need to understand what topics were discussed in a call? Want to learn how much time each attendee spoke for? Want to quickly navigate to a particular part of a recording based on the topic or transcript? Managing a team and want to quickly review some of your team’s calls? We’ll have all that and more when we release our Vinton tab in Salesforce, coming soon! If you haven’t got Vinton yet, what’s stopping you from giving it a go? It’s #free for up to five users so you can try it straightaway! Go get Vinton on the #AppExchange (just google it or click on the link in the comments)

It's just a couple of weeks until our LinkedIn Live with Data8 Ltd. #Data is the foundation for #AI. Without clean, recent, accurate data, the insights derived from your Org won't be relevant to your business at best, and, at worst, could result in disastrous decision-making. We'll talk through some examples of bad data fueling AI, and show you tools that will help you avoid similar situations. We'll explain how to ready the data in your #Salesforce Org to take advantage of the Salesforce #Einstein 1 AI platform, and all in a way that increases the productivity of your team and the forward-looking solidity of your business operations. Join David Gill and me on Tuesday 14th May, 4pm BST. Signup link is in the post below.

We're always happy to receive feedback from our Vinton customers and we're delighted with this review on the #Salesforce #AppExchange from Terry Lydon of APPropoz Solutions. Vinton (prev Alfred), your Salesforce PA is making life easy for #Salesforce users by handling meeting admin, capturing all the important information from your video calls directly in Salesforce, including the recording, transcription, summary, next steps, and even a follow-up email! Check out more Vinton reviews on the AppExchange, or try it yourself. It's free for up to five users.

Salesforce #ISV #Partners like #Nativevideo now have the opportunity to start working on embedding #Einstein #Copilot into their existing solutions, enhancing them for customers. This was the big announcement at the Partner Summit in London last week, and we couldn't be more excited! Einstein Copilot is a conversational #AI assistant specifically for #Salesforce. Users ask it specific questions and its responses are grounded within a company's owned private data in their CRM. Its use cases might be improving the customer experience or streamlining existing sales or recruitment processes, or identifying new marketing segments, and much more. Our solutions #Vinton and #TalentV.ai greatly complement the Einstein Copilot approach by enabling Salesforce customers to improve the quality, quantity and frequency of #data captured in their Org, laying the #foundations for AI, with tons of rich data automatically added into the Org. We're excited to be exploring different ways to bring Einstein Copilot integrated solutions to our clients - watch this space! We're so happy to be part of the Salesforce ecosystem, with Salesforce's proactive approach to supporting its partners. Who else is experimenting with Einstein Copilot? Nativevideo - Salesforce AppExchange Partner Nick Tassini #partnerships #ecosystem #appexchange

Another great Salesforce #Partner #Summit, another great opportunity to engage with this amazing ecosystem of inspiring and innovative entrepreneurs and trailblazers! Thanks for the chance to be part of the future of Enterprise software, here's to many more Summits and even more connections and partnerships in the making! Big shout out to the #Salesforce team and to our fellow Partners for the inspired, pragmatic and action oriented conversations - onto the follow-ups now! Amy Gorman Silke Pumberger Simeon Rad Marco Kuster Shannon Mathews Jemma Byrne Ryan Begin Lisa Eisenberg Joshua Pines Joshua White Ralph Brasker Dejon Yeoman Mark Hartnady Daniel Collis Joram Timmerman Charles McIver Morten Dahl Iversen James Gasteen Leon Crisp Sean Dukes Lori Steele Nick Tassini

Hey Salesforce #Public #Sector team, thanks for the inspiration and energy shared with the #Partner ecosystem yesterday at the Public Sector Partner Innovation Day! Great it be part of the #FY25 vision and collaborate within one of the fastest growing Industry verticals for #Salesforce. Can’t wait to bring our technology and contribution to huge impact areas in dire need of transformation, from #health to #transport to #defense, #justice and #education! Big thanks to Tony Alder for the invite and for being a great host (despite the false start…) and to all those who shared ideas and plans. Binda Sewak Simon Collinson Sian Downer Simon Bradford Carl O. #ecosystem #team #wintogether #innovation #transformation

Earlier this year LinkedIn released research into the #Future of #Recruiting. Based on a survey of 1453 senior recruiting professionals conducted in October and November 2023, the research is well worth a read. LinkedIn identifies that the #talent landscape is changing in six ways: - #AI will supercharge recruiting - Recruiting will help build the skills-based workforce of the future - #Quality of hire will top the recruiting agenda - #Agility will be a must-have for recruiting teams - Recruiting teams will advocate for #flex work policies - Attracting #GenZ will require a new playbook Naturally, we wanted to delve deeper into the AI element. You might be thinking the focus is on massively transformative solutions using AI, like sifting through CVs, streamlining candidate selection, and so on. In reality, recruiters are using AI in less complex, but very impactful ways. Many of the reported outcomes are about #efficiency gains in daily work, #automating tasks, improving #productivity. The exact outcomes that #TalentV.ai was designed for. However, just 27% of the talent professionals surveyed by LinkedIn say they’re using or experimenting with AI. That’s a massive #opportunity for #transformation across the #Recruitment industry.