In a time of so much innovation across the CX space, customer experience design has never been more important. So, we sought expert advice from Debra Smith, Director of Call Center Operations at the San Diego Zoo Wildlife Alliance. In the chat, Smith shares best practices for customer experience design, discusses San Diego Zoo's collaborative CX delivery, and more. Check out the interview below for the full scoop. #cxdesign #customerexperience #sandiegozoo Justin Robbins
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Next-Generation Customer Experience Technology News Customer Experience is now the most critical consideration for any brand. It doesn’t matter how affordable your products are, or how innovative your services could be. Your customers won’t consider your company if you can’t promise amazing experiences. Customer expectations are now higher than ever, but 93% of professionals believe that access to the right technology could bridge the experience gap. Studies from Twilio indicate that people receive around 63.5 notifications per day, not to mention endless emails, texts, and phone calls. When the time comes to reach out to your business for solutions to a problem, your clients want real, valuable conversations. Over the years, UC Today has emerged as your one-stop solution for insights into unified communications. Now we believe it’s time to deliver the same solution for CX. Introducing the arrival of CX Today. What to Expect from CX Today CX Today is our new website dedicated to all things customer experience. Just as you turn to UC Today for insights into unified communication, collaboration, and beyond, you can rely on CX today for a complete guide to customer-focused solutions. Though most companies understand how valuable customer experience is to their chances of success, business and consumer demands are evolving at an incredible pace. The technology and platforms we use are changing, and the contact centre decision-making process is transforming too. Throughout the year, CX Today will deliver everything you need to know about the CX space, covering essential topics like: Customer experience: Contact centre, CRM and collaboration Intelligence: Big data, analytics, and artificial intelligence People: Management, strategy, and best practices We’ll be keeping you up-to-date with marketplace news, customer stories, best practice guides, event coverage, and exclusive analytics, insights, and strategies too.
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https://cxtoday.com
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- Technology, Information and Internet
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- 11-50 employees
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- Manchester
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- Privately Held
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Manchester, GB
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Dr. Natalie Petouhoff is a prominent customer experience analyst, author, & consultant. Here at #CCW, everyone is asking her about AI, so we joined them! In the following interview, CX Today’s Charlie Mitchell asks Petouhoff to share insight into the changing role of AI in customer operations and how contact centers can progress their AI journeys. Check out the interview below to find out what she had to say. #cx #cxai #contactcenters
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#Education Sector Focus: How an #Omnichannel Contact Center Guarantees Top Marks 📚 Leading platform provider Computer Talk Technology Inc. on the merits of frictionless student engagement 👇 #cx #cxnews #ccaas
Education Sector Focus: How an Omnichannel Contact Center Guarantees Top Marks
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Top 5 Agent Tips for Supporting Vulnerable Customers 📞 Today, we’re sharing our five top tips for supporting and delighting vulnerable customers in the #contactcenter 👇 #cx #cxnews #ccaas | Puzzel
Top 5 Agent Tips for Supporting Vulnerable Customers
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The Zoom Contact Center: 2 Years On ▶ Zoom entered the #CCaaS space two years ago, and has since gained significant momentum in the market 👇 In doing so, we considered Zoom‘s contact center journey so far and where it’s heading, discussing: 🔴 The Zoom Contact Center’s cloud-native foundation 🔴 Its differentiative CCaaS innovations 🔴 Zoom’s burgeoning CCaaS partner base 🔴 The growth of Zoom’s CCaaS customer base 🔴 Its goals in the enterprise 🔴 Where will the Zoom Contact Center be two years from now? Full exclusive interview 👉 https://lnkd.in/e-JrjDQu #cx #cxnews
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Microsoft Announces a “Copilot-First” #CCaaS Solution: The Dynamics 365 Contact Center 🆕 The platform promises to deliver generative AI (#GenAI) to every customer engagement channel and “transform service experiences” 👇 https://lnkd.in/eQwmuDiW #cx #cxnews | Customer Contact Week
Microsoft Announces a “Copilot-First” CCaaS Solution: The Dynamics 365 Contact Center
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Reactive to Dynamic: Shifting CX Paradigms in the Insurance Industry 💪 Content Guru's Martin Taylor discusses the inevitable change insurers must adopt to retain customers, and how they can use technology to do it 👇 #cx #cxnews #ccaas
Reactive to Dynamic: Shifting CX Paradigms in the Insurance Industry
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HubSpot Announces Sensitive Data Tools for Smart #CRM Users 🆕 #Healthcare customers will benefit from #HIPAA compliance 👇 https://lnkd.in/etFn9hTH #cx #cxnews #ccaas #CCW24 | Customer Contact Week
HubSpot Announces Sensitive Data Tools for Smart CRM Users