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Get your trade-in value credit

Important: It may take up to 14 business days for any credits to show up on your credit card.

  • If the post-inspection value of your trade-in device is the same as the estimated value:

    • You'll get a credit to the form of payment used to buy your new device.

    • If the value of your trade-in credit is more than the cost of your new Pixel device excluding taxes, you'll get the excess amount as a Google Store credit.

  • If the post-inspection value of your trade-in device is less than the estimated trade-in value:

    • If you checked Accept the new value if it changes after inspection during the purchase process, you’ll get a credit for the new value. The credit will be applied to your payment method.

    • If you unchecked Accept the new value if it changes after inspection during the purchase process, we’ll send your device back to you and you won’t get a credit.

  • If the purchased device is returned:
    • The post-inspection value of the trade-in is issued in the form of Store Credit.

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