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Learn how to trade-in devices at a Google retail store

At the Google retail store, when you buy a new Pixel device, you can trade in your old device for a trade-in credit. The sales associate will assess the trade-in device and will give you a quote.

If I request a trade-in kit online, can I pick it up in-store?

No, to pick up a trade-in kit in-store, you must start the trade-in process in-store.

For in-store trade-in, do I hand in my device on the spot?

Yes, you can hand in your device during the in-store trade-in.

How does the trade-in process work at retail stores?

A store associate will guide you through the trade-in process. However, unlike online trade-in, you can get a trade-in credit on the same day, which can be used on another Google product in-store or online.

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