Why can’t I hear sound from my Pixel phone?

1. At the top of your screen, find the mobile signal icon. A filled triangle means that you have a strong signal .
2. If you don't have a strong connection, find an area with a stronger signal. You can go outside or to another indoor location.

Tips:

• To find where your mobile carrier has coverage, go to their website and check their coverage map.
• If you're in a crowded area, like a city center, mobile data connections can be slower due to the number of people on the same network.

• Turn off Bluetooth. Learn how to turn off Bluetooth.
• Turn the volume up or down. Some music sounds distorted when played loudly. Learn how to find your volume buttons.
• Turn Wi-Fi on or off.
  • If Wi-Fi is on, turn it off, then make a call.
  • If Wi-Fi is off, turn it on, then make a call.
• If you’re on a video call, turn the video off and back on.
• If you're on a call, turn your speakerphone on, then off. If you can't hear sound when your speakerphone is on or off, learn how to contact Pixel support.

Tip: If you're in motion, like in a train or car, wait until you stop before you make a call.

1. Restart your phone.
   • On Pixel 5a and earlier: Press your phone's Power button for about 30 seconds, or until your phone restarts.
   • On Pixel 6 and later, including Fold: Press and hold the Power and Volume up buttons for a few seconds.
2. Tap Restart .
3. Play 2-3 different songs or videos from different apps, like a recorded video on your phone and a song from a music app.
   • If only some sounds are distorted, those sound files could be broken.
   • If all sounds are distorted, learn how to contact Pixel support.

• If you have a screen protector or case, remove it.

• Check your speakers and microphones. If they're dirty, gently clean with a soft, lint-free cloth. Learn the location of your speakers and microphones.
• Check your phone's USB-C port. If it's dirty, gently clean with a soft, lint-free cloth.
• If you plug in headphones, unplug or disconnect them, then plug back in. If you still can't hear sound, listen without headphones or try a different pair.

If this message opens, follow these steps.