Notification

We're aware of an issue with parent access codes. To attempt to resolve this issue, please update Family Link and enter your parent access code again. You can also unlock your child’s device with your parent password or directly in Family Link. If the issue persists, sign into your parent/family manager account and contact support for additional help.

Unlock your child's device

You can use your Parent account password to do things like stop bedtime or remove your child's Google account from their device if it's connected to the internet. 

Unlock your child's device with a parent account password

  1. On your child's device, click Parent Access.
  2. Enter the password for the parent's account used to supervise the child.
    • If you don't see the password option: Make sure the child's device is turned on and connected to the internet.
  3. Click Next.

If you forget your Google account password, learn how to reset it here:

Change password

Unlock your child's device with parent access

  • To unlock your child's device, you can also use parent access. You get an access code in the Family Link app Family Link or on the web. You won’t receive this number through email or SMS.
  • Enter this one-time use only number into the child's device before the code expires.

Tips:

  • Whether or not your child can control their own account settings doesn't change the settings themselves. It’s recommended for parents to make sure the settings are correct after they change this control.
  • You can also manage your child's account when you click on your child's name at g.co/YourFamily.

Get parent access in the Family Link app

To go to this setting directly in the app, tap the button below:

Get parent access code

  1. On your device, open Family Link Family Link.
  2. At the top left, tap Menu and then Parent access.
    • The code changes every few minutes.

Tip: If you have trouble when you use parent access, make sure your device's clock is set correctly. 

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