Check for an account that exists

If you tried to sign in, but can't remember your username, we can try to find it for you with the information you provided when you signed up.

Recover your username

  • If we can find an account that matches: We’ll ask you to verify that you’re the owner. Answer any additional questions as best as possible. Learn more about lost account recovery.
  • If we can’t find an account that matches: We’ll let you know. Double-check for typos, or try a different email address or phone number. If we’re still unable to find a match, you can create a new account.

Once inside of your account, you can manage email addresses.

“Couldn’t find account” error during sign in

If you’ve previously signed up for a Google Account, and can’t remember the username or email address that you used, you can try to recover it.

Follow the steps in the preceding section to recover your account.

"That email is already in use" error during sign up

An email address can’t be used to sign up for more than one Google Account. If this email address belongs to you, it's possible that:

  • You’ve already signed up for a Google Account: Follow the account recovery instructions in the top section for help.
  • You have a Google Workspace visitor session linked to this email address. If you’re invited to collaborate on Google Drive files as a visitor, with your email and a PIN, you’ll need to delete this visitor session before your email address is used to sign up for a new account. Learn how to delete your visitor session.
Protect Your Identity Online

Get step-by-step visual guides on the tools and practices that will help you protect your personal information with Google's Online Security Guidebook.

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