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Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      SMS Delivery Delays to Tcell Network in Tajikistan
      Update - We are continuing to experience SMS delivery delays when sending messages to Tcell Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      May 30, 2024 - 12:36 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Tcell Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      May 30, 2024 - 04:35 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Tcell Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 30, 2024 - 00:36 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Tcell Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 29, 2024 - 22:43 PDT
      Update - We are experiencing MMS/SMS delivery delays when sending messages to Tcell Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 29, 2024 - 21:50 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Tcell Network in Tajikistan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 29, 2024 - 21:38 PDT
      PROGRAMMABLE MESSAGING Operational
      MMS Operational
      SMS Operational
      SMPP Operational
      Messaging Channels Operational
      Notify Operational
      Conversations Operational
      Messaging Insights Operational
      Messaging Services Operational
      Content API Operational
      PROGRAMMABLE VOICE Operational
      PSTN Operational
      SIP Interface Operational
      Client Web Operational
      Client Mobile ? Operational
      Conference ? Operational
      Recording ? Operational
      Queue ? Operational
      Text-to-Speech ? Operational
      Recording Transcriptions Operational
      TwiML Operational
      Voice Insights Operational
      Speech Recognition Operational
      Intelligence Operational
      Pay Operational
      Media Streams Operational
      Dialogflow Operational
      ACCOUNT SECURITY Operational
      Authy 2FA Operational
      Verify ? Operational
      Authy App Operational
      Lookup ? Operational
      ELASTIC SIP TRUNKING Operational
      Origination ? Operational
      Termination Operational
      FLEX Operational
      TaskRouter ? Operational
      Flex Application Platform Operational
      Flex Insights Operational
      Flex Agent Desktop Operational
      Flex Queue Stats Operational
      Flex Teams View Operational
      Flex Admin Console Operational
      Flex Routing Operational
      Flex Conversations Operational
      Flex Programmable Chat Operational
      Flex Programmable Voice Operational
      Proxy Operational
      Flex Plugins Operational
      Flex Billing Operational
      INTERCONNECT Operational
      PHONE NUMBERS ? Operational
      PROGRAMMABLE CHAT Operational
      PROGRAMMABLE VIDEO Operational
      Group Rooms Operational
      Peer-to-Peer Rooms Operational
      Recordings Operational
      Compositions Operational
      Network Traversal Service ? Operational
      Go Rooms Operational
      PROXY Operational
      SERVERLESS Operational
      Studio Operational
      Functions Operational
      Assets Operational
      TwiML Bins Operational
      Sync Operational
      DEVELOPER TOOLS Operational
      Console Operational
      Event Streams Operational
      Debugger & Alarms Operational
      Documentation Operational
      REST API Operational
      Bulk Export Operational
      TWILIO PLATFORM Operational
      Billing Operational
      Customer Support Center ? Operational
      Other Operational
      Account Insights Operational
      Trust Hub Operational
      Organization Operational
      CARRIER NETWORK Operational
      SMS Long Code, North America Operational
      MMS Long Code, North America Operational
      SMS Short Code, North America Operational
      MMS Short Code, North America Operational
      SMS Toll-Free, North America Operational
      MMS Toll-Free, North America Operational
      Voice, North America Operational
      Voice, Latin America Operational
      SMS, Latin America Operational
      Voice, APAC Operational
      SMS, APAC Operational
      MMS, APAC Operational
      Voice, Europe Operational
      SMS, Europe Operational
      Voice, Middle East & Africa Operational
      SMS, Middle East & Africa Operational
      Verify Silent Network Auth Operational
      Lookup Identity Match Operational
      Lookup Line Type Intelligence [Legacy API] Operational
      Lookup Line Type Intelligence [Twilio API] Operational
      Lookup SIM Swap Operational
      Legacy Identity MatchAndAttributes Operational
      FRONTLINE Operational
      INTERNET OF THINGS Operational
      Programmable Wireless Operational
      Super SIM Operational
      Wireless Insights Operational
      Operational
      Degraded Performance
      Partial Outage
      Major Outage
      Maintenance
      Scheduled Maintenance
      Account Security Carrier Partner Maintenance - Three UK May 31, 2024 08:00-23:00 PDT
      Our carrier partner Three UK is conducting a planned maintenance from 31 May 2024 at 08:00 PDT until 31 May 2024 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Three UK customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
      Posted on May 28, 2024 - 01:38 PDT
      Account Security Carrier Partner Maintenance - H3G Austria May 31, 2024 08:00-23:00 PDT
      Our carrier partner H3G Austria is conducting a planned maintenance from 31 May 2024 at 08:00 PDT until 31 May 2024 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for H3G Austria customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap
      Posted on May 28, 2024 - 01:39 PDT
      Account Security Carrier Partner Maintenance - Wind Tre (3) Italy May 31, 2024 08:00-23:00 PDT
      Our carrier partner Wind Tre (3) Italy is conducting a planned maintenance from 31 May 2024 at 08:00 PDT until 31 May 2024 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Wind Tre (3) Italy customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match,Legacy Identity MatchAndAttributes
      Posted on May 28, 2024 - 01:41 PDT
      United Kingdom Account Security Carrier Partner Maintenance - Vodafone Jun 1, 2024 13:15-21:30 PDT
      Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 01 June 2024 at 13:15 PDT until 01 June 2024 at 21:30 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



      Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
      Posted on May 28, 2024 - 13:40 PDT
      United States MMS Carrier Maintenance - T-Mobile Jun 2, 2024 22:00 - Jun 3, 2024 04:00 PDT
      The T-Mobile network in the United States is conducting a planned maintenance from 02 June 2024 at 22:00 PDT until 03 June 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from T-Mobile United States handsets.
      Posted on May 28, 2024 - 16:12 PDT
      Australia Voice Carrier Partner Maintenance Jun 3, 2024 05:00-06:59 PDT
      Our Voice carrier partner in Australia is conducting a planned maintenance from 03 June 2024 at 05:00 PDT until 03 June 2024 at 06:59 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
      Posted on May 24, 2024 - 08:05 PDT
      Russia SMS Carrier Maintenance - Tele2 Jun 3, 2024 13:00 - Jun 26, 2024 17:00 PDT
      The Tele2 network in Russia is conducting a series of planned maintenances from 03 June 2024 at 13:00 PDT until 26 June 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      03 June 2024 at 13:00 PDT until 03 June 2024 at 17:00 PDT

      05 June 2024 at 13:00 PDT until 05 June 2024 at 17:00 PDT

      10 June 2024 at 13:00 PDT until 10 June 2024 at 17:00 PDT

      12 June 2024 at 13:00 PDT until 12 June 2024 at 17:00 PDT

      17 June 2024 at 13:00 PDT until 17 June 2024 at 17:00 PDT

      19 June 2024 at 13:00 PDT until 19 June 2024 at 17:00 PDT

      24 June 2024 at 13:00 PDT until 24 June 2024 at 17:00 PDT

      26 June 2024 at 13:00 PDT until 26 June 2024 at 17:00 PDT
      Posted on May 29, 2024 - 09:09 PDT
      Spain SMS Carrier Partner Maintenance Jun 3, 2024 21:00-22:00 PDT
      Our SMS carrier partner in Spain is conducting a planned maintenance from 03 June 2024 at 21:00 PDT until 03 June 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Spain handsets.
      Posted on May 30, 2024 - 15:40 PDT
      Account Security Carrier Partner Maintenance - Wind Tre (3) Italy Jun 3, 2024 21:30-23:30 PDT
      Our carrier partner Wind Tre (3) Italy is conducting a planned maintenance from 03 June 2024 at 21:30 PDT until 03 June 2024 at 23:30 PDT. During the maintenance window, there could be intermittent API request failures for Wind Tre (3) Italy customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match
      Posted on May 27, 2024 - 08:08 PDT
      Account Security Carrier Partner Maintenance - H3G Austria Jun 3, 2024 21:30-23:30 PDT
      Our carrier partner H3G Austria is conducting a planned maintenance from 03 June 2024 at 21:30 PDT until 03 June 2024 at 23:30 PDT. During the maintenance window, there could be intermittent API request failures for H3G Austria customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap
      Posted on May 27, 2024 - 08:07 PDT
      Account Security Carrier Partner Maintenance - Three UK Jun 3, 2024 21:30-23:30 PDT
      Our carrier partner Three UK is conducting a planned maintenance from 03 June 2024 at 21:30 PDT until 03 June 2024 at 23:30 PDT. During the maintenance window, there could be intermittent API request failures for Three UK customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match
      Posted on May 27, 2024 - 08:06 PDT
      Russia SMS Carrier Maintenance - MTS Jun 3, 2024 21:30-23:30 PDT
      The MTS network in Russia is conducting a planned maintenance from 03 June 2024 at 21:30 PDT until 03 June 2024 at 23:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
      Posted on May 30, 2024 - 16:27 PDT
      US SMS Carrier Maintenance - Small US Carriers Jun 4, 2024 21:30 - Jun 5, 2024 02:00 PDT
      A subset of small networks in the US are conducting a planned maintenance from 04 June 2024 at 21:30 PDT until 05 June 2024 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
      Posted on May 30, 2024 - 21:47 PDT
      Multiple Destination SMS Carrier Partner Maintenance Jun 4, 2024 22:30 - Jun 5, 2024 06:30 PDT
      Our SMS carrier partner in the US and Puerto Rico are conducting a planned maintenance from 04 June 2024 at 22:30 PDT until 05 June 2024 at 06:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small networks in the US and Claro Puerto Rico handsets via a subset of Short codes.
      Posted on May 30, 2024 - 07:01 PDT
      Australia Voice Carrier Partner Maintenance Jun 5, 2024 05:00-06:59 PDT
      Our Voice carrier partner in Australia is conducting a planned maintenance from 05 June 2024 at 05:00 PDT until 05 June 2024 at 06:59 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
      Posted on May 24, 2024 - 08:54 PDT
      Multiple Destination SMS Carrier Partner Maintenance Jun 5, 2024 15:00-22:00 PDT
      Our SMS carrier partner in the US, Canada and Puerto Rico is conducting a planned maintenance from 05 June 2024 at 15:00 PDT until 05 June 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US, Canada and Puerto Rico handsets
      Posted on May 22, 2024 - 20:02 PDT
      Multiple Destination SMS Carrier Partner Maintenance Jun 5, 2024 16:30 - Jun 6, 2024 00:30 PDT
      Our SMS carrier partner in the US and Puerto Rico is conducting a planned maintenance from 05 June 2024 at 16:30 PDT until 06 June 2024 at 00:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US and Puerto Rico handsets.
      Posted on May 27, 2024 - 05:31 PDT
      Multiple Destination SMS Carrier Partner Maintenance Jun 6, 2024 15:00-22:00 PDT
      Our SMS carrier partner in the US, Canada and Puerto Rico is conducting a planned maintenance from 06 June 2024 at 15:00 PDT until 06 June 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US, Canada and Puerto Rico handsets.
      Posted on May 22, 2024 - 20:03 PDT
      US SMS Carrier Maintenance - Small US Carriers Jun 11, 2024 02:00 - Jun 25, 2024 04:00 PDT
      A subset of small networks in the US are conducting a series of planned maintenances from 11 June 2024 at 02:00 PDT until 25 June 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      11 June 2024 at 02:00 PDT until 11 June 2024 at 04:00 PDT

      18 June 2024 at 02:00 PDT until 18 June 2024 at 04:00 PDT

      20 June 2024 at 01:00 PDT until 20 June 2024 at 05:00 PDT

      25 June 2024 at 02:00 PDT until 25 June 2024 at 04:00 PDT
      Posted on May 30, 2024 - 16:47 PDT
      USA Carrier Partner Maintenance - Multiple Networks Jun 11, 2024 23:00 - Jun 14, 2024 15:00 PDT
      Our SMS and MMS carrier partner in the USA is conducting a planned maintenance from 11 June 2024 at 23:00 PDT until 14 June 2024 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from multiple USA handsets.
      Posted on May 29, 2024 - 08:57 PDT
      Twilio Voice Maintenance (Europe) Jun 14, 2024 14:00-21:00 PDT
      Twilio is conducting a planned maintenance from 14 June 14:00 until 14 June 21:00 PDT on the Twilio Network. During the maintenance window there could be intermittent impact on calls to and from Europe.
      Posted on May 14, 2024 - 16:04 PDT
      Twilio Account Security Maintenance (Europe) Jun 14, 2024 14:00-21:00 PDT
      Twilio is conducting planned maintenance from 14 June 14:00 until 14 June 21:00 PDT on the Twilio Network. During the maintenance window, there could be intermittent impact to Verify Silent Network Auth and Lookup services in Europe.
      Posted on May 14, 2024 - 16:05 PDT
      Twilio Interconnect Maintenance (Europe) Jun 14, 2024 14:00-21:00 PDT
      Twilio is conducting planned maintenance from 14 June 14:00 until 14 June 21:00 PDT on the Twilio Network Exchange in London (IE1). During the maintenance window there could be intermittent impact to services with Interconnects in IE1.
      Posted on May 14, 2024 - 16:04 PDT
      Twilio Messaging Maintenance (Europe) Jun 14, 2024 14:00-21:00 PDT
      Twilio is conducting planned maintenance from 14 June 14:00 until 14 June 21:00 PDT on the Twilio Network. During the maintenance window, there could be intermittent message delivery failures and delivery delays to and from Twilio in Latin America, APAC, Europe and Middle East & Africa.
      Posted on May 14, 2024 - 16:04 PDT
      Twilio Account Security Maintenance (Europe) Jun 15, 2024 16:00-21:00 PDT
      Twilio is conducting planned maintenance from 15 June 16:00 until 15 June 21:00 PDT on the Twilio Network. During the maintenance window, there could be intermittent impact to Verify Silent Network Auth and Lookup services in Europe.
      Posted on May 14, 2024 - 16:07 PDT
      Twilio Interconnect Maintenance (Europe) Jun 15, 2024 16:00-21:00 PDT
      Twilio is conducting planned maintenance from 15 June 16:00 until 15 June 21:00 PDT on the Twilio Network Exchange in London (IE1). During the maintenance window there could be intermittent impact to services with Interconnects in IE1.
      Posted on May 14, 2024 - 16:07 PDT
      Twilio Messaging Maintenance (Europe) Jun 15, 2024 16:00-21:00 PDT
      Twilio is conducting planned maintenance from 15 June 16:00 until 15 June 21:00 PDT on the Twilio Network. During the maintenance window, there could be intermittent message delivery failures and delivery delays to and from Twilio in Latin America, APAC, Europe and Middle East & Africa.
      Posted on May 14, 2024 - 16:06 PDT
      Twilio Voice Maintenance (Europe) Jun 15, 2024 16:00-21:00 PDT
      Twilio is conducting a planned maintenance from 15 June 16:00 until 15 June 21:00 PDT on the Twilio Network. During the maintenance window there could be intermittent impact on calls to and from Europe.
      Posted on May 14, 2024 - 16:06 PDT
      System Metrics Month Week Day
      API Response Time - North America
      Fetching
      API Response Time - Europe
      Fetching
      Past Incidents
      May 31, 2024
      Delayed Data load for Flex Insights HR
      Resolved - The issue with delayed loading of Insights data with Flex has been resolved, and Flex Insights is operating normally at this time.
      May 31, 01:45 PDT
      Monitoring - We are no longer seeing delayed loading of Insights data with Flex. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      May 31, 01:13 PDT
      Update - We are continuing to investigate the delayed loading of Insights data with Flex for some of the customers. The issue has been identified with our vendor and we are actively working with them. We expect to provide another update in 2 hours or as soon as more information becomes available
      May 30, 23:15 PDT
      Update - We are investigating delayed loading of Insights data with Flex for some of the customers. The issue has been identified with our vendor and we are actively working with them. We expect to provide another update in 60 minutes or as soon as more information becomes available
      May 30, 22:15 PDT
      Investigating - Our monitoring systems have detected a potential issue with delayed data load for Flex Insights HR. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 30, 22:07 PDT
      US SMS Carrier Maintenance - Small US Carriers
      Completed - The scheduled maintenance has been completed.
      May 31, 01:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 30, 21:00 PDT
      Scheduled - A subset of small networks in the US are conducting an emergency maintenance from 30 May 2024 at 21:00 PDT until 31 May 2024 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
      May 30, 15:53 PDT
      Voice Intelligence May Be Experiencing Delays Processing Their Transcriptions When Using Sentiment Analysis or Summarisation Features
      Resolved - All requests have now been reprocessed, and Voice Intelligence is operating normally at this time. This incident is resolved.
      May 31, 00:14 PDT
      Monitoring - New Voice Intelligence requests that utilise Summarisation and Sentiment features are now being successfully processed.
      Engineering team are working to redrive requests that could not be processed earlier. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      May 30, 23:48 PDT
      Investigating - Customer using the Sentiment Analysis or Summarisation features of Voice Intelligence may be experiencing delays processing their transcriptions. Our engineers our working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available
      May 30, 23:21 PDT
      May 30, 2024
      Call Quality Problems to MCI Network in Iran
      Resolved - Call quality to MCI Network in Iran has been resolved and calls to MCI Network in Iran is operating normally at this time.
      May 30, 20:44 PDT
      Monitoring - Call quality to MCI Network in Iran is now back to normal. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      May 30, 18:44 PDT
      Update - We are still observing call quality problems to MCI Network in Iran. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      May 30, 06:48 PDT
      Update - We are still observing call quality problems to MCI Network in Iran. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      May 29, 22:50 PDT
      Update - We are observing call quality problems to MCI Network in Iran. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      May 29, 18:54 PDT
      Update - We are still observing call quality problems to MCI Network in Iran. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 29, 16:56 PDT
      Investigating - We are observing call quality problems to MCI Network in Iran. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 29, 15:42 PDT
      SMS Delivery Delays to Dish Network in the US from a Subset of Short Codes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Dish Network in the US. This incident has been resolved.
      May 30, 19:05 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Dish Network in the US from a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 30, 17:05 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Dish Network in the US from a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 30, 16:20 PDT
      Investigating - Our monitoring systems have detected a potential issue SMS delivery delays to Dish Network in the US. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 30, 16:09 PDT
      New Phone Number Registrations Is Down for One of Our Vendors for Branded Calls
      Resolved - The small subset of new phone number registrations for one of our vendors for branded calls that had a service interruption has been resolved and is operating normally at this time.
      May 30, 18:01 PDT
      Monitoring - We are now operating normally for the small subset of new phone number registrations for one of our vendors for branded calls that had a service interuption. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      May 30, 15:52 PDT
      Update - We continue to investigate a service interruption with a small subset of new phone number registrations for one of our vendors for branded calls. We expect to provide another update in 24 hours or as soon as more information becomes available.
      May 30, 09:33 PDT
      Update - We continue to investigate a service interruption with new phone number registrations for one of our vendors for branded calls. We expect to provide another update in 16 hours or as soon as more information becomes available.
      May 29, 17:34 PDT
      Update - We are still investigating a service interruption with new phone number registrations for one of our vendors for branded calls. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 29, 15:34 PDT
      Update - We are investigating a service interruption with new phone number registrations for one of our vendors for branded calls. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 29, 14:34 PDT
      Investigating - Our monitoring systems have detected a potential issue TNS phone number registrations. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 29, 14:13 PDT
      Russia SMS Carrier Maintenance - Megafon and Yota
      Completed - The scheduled maintenance has been completed.
      May 30, 17:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 30, 13:00 PDT
      Scheduled - The Megafon and Yota networks in Russia are conducting an emergency maintenance from 30 May 2024 at 13:00 PDT until 30 May 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon and Yota Russia handsets.
      May 28, 05:27 PDT
      United Kingdom Account Security Carrier Partner Maintenance - Vodafone
      Completed - The scheduled maintenance has been completed.
      May 30, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 30, 15:30 PDT
      Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 30 May 2024 at 15:30 PDT until 30 May 2024 at 17:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



      Impacted Products: Verify Silent Network Auth
      May 24, 09:17 PDT
      Indonesia SMS Carrier Maintenance - XL Axiata
      Completed - The scheduled maintenance has been completed.
      May 30, 14:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 30, 11:00 PDT
      Scheduled - The XL Axiata network in Indonesia is conducting an emergency maintenance from 30 May 2024 at 11:00 PDT until 30 May 2024 at 14:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to XL Axiata Indonesia handsets.
      May 30, 04:43 PDT
      SMS Delivery Failures to Singapore For a Small Subset of Pre-registered Sender IDs
      Resolved - We experienced SMS delivery degradation for messages sent to Singapore from a small subset of pre-registered sender IDs between 11:47 AM and 10:38 PM PDT. It has now been resolved.
      May 30, 11:47 PDT
      SMS Delivery Delays to MPT Network in Myanmar
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to MPT Network in Myanmar. This incident has been resolved.
      May 30, 11:07 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to MPT Network in Myanmar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 30, 09:18 PDT
      Update - We continue to experience SMS delivery delays when sending messages to MPT Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 30, 05:54 PDT
      Update - We continue to experience SMS delivery delays when sending messages to MPT Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 30, 04:08 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to MPT Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 30, 03:17 PDT
      SMS Delivery Delays to Entel Network in Bolivia
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Entel Network in Bolivia. This incident has been resolved.
      May 30, 10:08 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Entel Network in Bolivia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 30, 08:27 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Entel Network in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 30, 05:20 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Entel Network in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 30, 03:29 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Entel Network in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 30, 02:40 PDT
      SMS Delivery Delays to Orange Network in Mali
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange Network In Mali. This incident has been resolved.
      May 30, 04:05 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to Orange Network In Mali. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 30, 02:09 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange Network In Mali. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 30, 00:14 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Orange Network In Mali. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 29, 22:44 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Orange Network In Mali. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 29, 20:48 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Orange Network In Mali. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 29, 19:54 PDT
      US SMS Carrier Maintenance - T-Mobile
      Completed - The scheduled maintenance has been completed.
      May 30, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 29, 20:02 PDT
      Scheduled - The T-Mobile network in the US is conducting a planned maintenance from 29 May 2024 at 20:00 PDT until 30 May 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets.
      May 29, 16:10 PDT
      US and Canada SMS and MMS Carrier partner Maintenance
      Completed - The scheduled maintenance has been completed.
      May 30, 00:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 29, 20:00 PDT
      Scheduled - Our SMS and MMS carrier partner in the US and Canada is conducting a planned maintenance from 29 May 2024 at 20:00 PDT until 30 May 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets via Toll-free numbers.
      Apr 26, 16:39 PDT
      May 29, 2024
      Russia SMS Carrier Maintenance - MTS
      Completed - The scheduled maintenance has been completed.
      May 29, 23:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 29, 21:30 PDT
      Scheduled - The MTS network in Russia is conducting an emergency maintenance from 29 May 2024 at 21:30 PDT until 29 May 2024 at 23:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
      May 28, 12:05 PDT
      United Kingdom Account Security Carrier Partner Maintenance - Vodafone
      Completed - The scheduled maintenance has been completed.
      May 29, 20:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 29, 14:45 PDT
      Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 29 May 2024 at 14:45 PDT until 29 May 2024 at 20:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



      Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
      May 24, 09:16 PDT
      On Call Engineers Are Investigating an Issue With Outbound Cloud API WhatsApp Messages Are Being Delayed
      Resolved - We have fully investigated the Outbound Cloud API WhatsApp Messages were being delayed issue, and it was determined that the impact was limited to a small set of customers. All systems are operational.
      May 29, 19:35 PDT
      Investigating - Our monitoring systems have detected a potential issue with Outbound Cloud API WhatsApp Messages are being delayed. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 29, 19:05 PDT
      SMS Delivery Delays to Movistar Network in Peru
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Movistar Network in Peru. This incident has been resolved.
      May 29, 18:58 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Movistar Network in Peru. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 29, 16:52 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Movistar Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 29, 14:59 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Movistar Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 29, 13:59 PDT
      Russia SMS Carrier Maintenance - Tele2
      Completed - The scheduled maintenance has been completed.
      May 29, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 6, 13:00 PDT
      Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 06 May 2024 at 13:00 PDT until 29 May 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      06 May 2024 at 13:00 PDT until 06 May 2024 at 17:00 PDT

      08 May 2024 at 13:00 PDT until 08 May 2024 at 17:00 PDT

      13 May 2024 at 13:00 PDT until 13 May 2024 at 17:00 PDT

      15 May 2024 at 13:00 PDT until 15 May 2024 at 17:00 PDT

      20 May 2024 at 13:00 PDT until 20 May 2024 at 17:00 PDT

      22 May 2024 at 13:00 PDT until 22 May 2024 at 17:00 PDT

      27 May 2024 at 13:00 PDT until 27 May 2024 at 17:00 PDT

      29 May 2024 at 13:00 PDT until 29 May 2024 at 17:00 PDT
      May 2, 02:22 PDT
      Russia SMS Carrier Maintenance - Motiv
      Completed - The scheduled maintenance has been completed.
      May 29, 16:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 29, 11:20 PDT
      Scheduled - The Motiv network in Russia is conducting an emergency maintenance from 29 May 2024 at 11:20 PDT until 29 May 2024 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Motiv Russia handsets.
      May 29, 00:30 PDT
      Indonesia SMS Carrier Maintenance - XL
      Completed - The scheduled maintenance has been completed.
      May 29, 14:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 29, 11:00 PDT
      Scheduled - The XL network in Indonesia is conducting a planned maintenance from 29 May 2024 at 11:00 PDT until 29 May 2024 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to XL Indonesia handsets.
      May 27, 04:56 PDT
      SMS Delivery Delays to Meteor Network In Ireland
      Resolved - SMS delivery delays when sending messages to Meteor Network In Ireland have been resolved and SMS delivery is operating normally at this time.
      May 29, 12:15 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Meteor Network In Ireland. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 29, 10:17 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Meteor Network In Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 29, 09:40 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Meteor Network In Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 29, 08:43 PDT
      SMS Delivery Delays to Multiple Networks in the US via a Subset of Shortcodes
      Resolved - SMS delivery delays when sending messages to multiple networks in the US via a subset of shortcodes has been resolved and SMS delivery is operating normally at this time.
      May 29, 11:25 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in the US via a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 29, 09:28 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to multiple networks in the US via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 29, 08:07 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to multiple networks in the US via a subset of shortcodes Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 29, 07:11 PDT
      SMS Delivery Delay to Drillisch Network in Germany
      Resolved - SMS delivery delays when sending messages to Drillisch Network in Germany has been resolved and SMS delivery is operating normally at this time.
      May 29, 09:57 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Drillisch Network in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 29, 08:03 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Drillisch Network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      May 29, 06:44 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Drillisch Network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      May 28, 06:44 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Drillisch Network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      May 27, 14:46 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Drillisch Network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      May 27, 06:46 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Drillisch Network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 27, 03:03 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Drillisch Network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 27, 01:10 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Drillisch Network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 27, 00:17 PDT
      Inbound Call Failures to a Subset of Twilio Uganda Phone Numbers
      Resolved - We are no longer observing call failures to a subset of Twilio Uganda phone numbers, Twilio services are operating normally at this time.
      May 29, 08:48 PDT
      Monitoring - We have started seeing recovery for inbound calls to a subset of Twilio Uganda phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 29, 06:52 PDT
      Investigating - We are observing call failures to a subset of Twilio Uganda phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 29, 05:59 PDT
      Australia Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      May 29, 06:59 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 29, 05:00 PDT
      Scheduled - Our Voice carrier partner in Australia is conducting a planned maintenance from 29 May 2024 at 05:00 PDT until 29 May 2024 at 06:59 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
      May 16, 23:31 PDT
      Super SIM Network Connectivity Issues
      Resolved - Network connectivity issues with Super SIM has been resolved and Super SIM is operating normally at this time.
      May 29, 04:40 PDT
      Monitoring - We have observed that the recent impact was limited to devices connected over AT&T. Currently, we are still monitoring the situation as approximately 5% of devices may still experience connectivity issues. Our engineering team is actively working alongside the affected network provider to resolve the issue as quickly as possible. In the meantime, we kindly suggest that customers reset the connectivity through the console or through the APIs (by reactivating SIMs) if they notice that some of their SIM cards are still experiencing issues. This can often help re-establish a stable connection for the affected devices. We will provide another update in 4 hours or sooner as soon as we have more information available.
      May 29, 03:02 PDT
      Update - We have observed that the recent impact was limited to devices connected over AT&T. Currently, we are still monitoring the situation as approximately 5% of devices may still experience connectivity issues. Our engineering team is actively working alongside the affected network provider to resolve the issue as quickly as possible. In the meantime, we kindly suggest that customers reset the connectivity through the console or through the APIs (by reactivating SIMs) if they notice that some of their SIM cards are still experiencing issues. This can often help re-establish a stable connection for the affected devices. We will provide another update in 4 hours or sooner as soon as we have more information available.
      May 29, 01:43 PDT
      Update - Beginning at 5:20 AM UTC, we observed about 10% of active data sessions on Super SIM being dropped. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted one recovered. We are continuing to work on identifying and resolving the issue. We will provide another update in 2 hours or sooner once more information becomes available.
      May 28, 23:50 PDT
      Investigating - Beginning at 5:20 AM UTC, we observed about 10% of active data sessions on Super SIM being dropped. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted one recovered. We are actively working to identify and resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.
      May 28, 22:55 PDT
      MMS Delivery Delays to Verizon network in US via subset of Shortcodes
      Resolved - We are no longer experiencing MMS delivery delays when sending messages to Verizon network in US via subset of Shortcodes. This incident has been resolved.
      May 29, 03:46 PDT
      Update - We are observing recovery in MMS delivery delays when sending messages to Verizon network in US via subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 29, 01:52 PDT
      Monitoring - We are observing recovery in MMS delivery delays when sending messages to Verizon network in US via subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 29, 00:13 PDT
      Investigating - We are experiencing MMS Delivery Delays to Verizon network in US via subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 28, 23:24 PDT
      Some New UK Customers Are Unable to Provision Phone Numbers to Their Trial Account Using the “Get Phone Number” Button via the SMS Onboarding Tutorial
      Resolved - Provisioning a phone number to new trial account by using “Get phone number” button via the SMS onboarding tutorial is now operating normally. This issue has been resolved.
      May 29, 03:30 PDT
      Monitoring - Provisioning a phone number to new trial account by using “Get phone number” button via the SMS onboarding tutorial is now operating normally. We will continue to monitor for system stability. We’ll provide another update in 2 hours or as soon as more information becomes available.
      May 29, 01:45 PDT
      Update - We have identified the issue affecting some new UK customers that are running into an error when trying to provision a phone number to their new trial account by using the button “Get phone number” via the SMS onboarding tutorial. The current workaround is to use the “Buy a Number” page in the Twilio Console. Our Engineers are continuing to work on a permanent fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
      May 28, 22:08 PDT
      Identified - We have identified the issue affecting some new UK customers that are running into an error when trying to provision a phone number to their new trial account by using the button “Get phone number” via the SMS onboarding tutorial. The current workaround is to use the “Buy a Number” page in the Twilio Console. Our Engineers are working on a permanent fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 28, 20:08 PDT
      Update - We are still investigating an issue affecting some new UK customers that are running into an error when trying to provision a phone number to their new trial account by using the button “Get phone number” via the SMS onboarding tutorial. The current workaround is to use the “Buy a Number” page in the Twilio Console. We expect to provide another update in 4 hours or as soon as more information becomes available.
      May 28, 17:41 PDT
      Update - We continue investigating an issue affecting some new UK customers that are running into an error when trying to provision a phone number to their new trial account by using the button “Get phone number” via the SMS onboarding tutorial. The current workaround is to use the “Buy a Number” page in the Twilio Console. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 28, 15:40 PDT
      Update - We are investigating an issue affecting some new UK customers that are running into an error when trying to provision a phone number to their new trial account by using the button “Get phone number”. The current workaround is to use the “Buy a Number” page in the Twilio Console. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 28, 14:31 PDT
      Investigating - We've become aware of a potential issue creating an account for UK customers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 28, 14:13 PDT
      US MMS Carrier Maintenance - T-Mobile
      Completed - The scheduled maintenance has been completed.
      May 29, 02:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 21, 19:00 PDT
      Scheduled - The T-Mobile network in the US is conducting a series of planned maintenances from 21 May 2024 at 19:00 PDT until 29 May 2024 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from T-Mobile US handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      21 May 2024 at 19:00 PDT until 22 May 2024 at 02:00 PDT

      28 May 2024 at 19:00 PDT until 29 May 2024 at 02:00 PDT
      May 20, 16:04 PDT
      May 28, 2024
      United Kingdom Account Security Carrier Partner Maintenance - Vodafone
      Completed - The scheduled maintenance has been completed.
      May 28, 21:15 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 28, 14:15 PDT
      Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 28 May 2024 at 14:15 PDT until 28 May 2024 at 21:15 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



      Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
      May 24, 09:15 PDT
      SMS Delivery Delays and Failures to Small Networks in the US via subset of Shortcodes
      Resolved - We are no longer experiencing SMS Delivery Delays and Failures to Small Networks in the US via subset of Shortcodes. This incident has been resolved.
      May 28, 21:09 PDT
      Monitoring - We are observing recovery in SMS delivery and failures to Small Networks in USA via Subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 28, 19:17 PDT
      Investigating - We are experiencing SMS delivery delays and failures to Small Networks in USA via Subset of Shortcodes. Our engineers are working with our carrier partners to resolve the Incidents. We will provide an update in 1 hour or as soon as more information becomes available.
      May 28, 18:29 PDT
      Call Quality Problems to MTN Network in Ghana
      Resolved - The issue affecting call quality to MTN Network in Ghana has been resolved, and the service is functioning normally at this time.
      May 28, 20:35 PDT
      Monitoring - We have started seeing recovery in call quality to MTN Network in Ghana. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 28, 18:36 PDT
      Update - We continue observing call quality problems to MTN Network in Ghana. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 28, 17:59 PDT
      Investigating - We are observing call quality problems to MTN Network in Ghana. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 28, 15:59 PDT
      Russia SMS Carrier Maintenance - Beeline
      Completed - The scheduled maintenance has been completed.
      May 28, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 28, 14:00 PDT
      Scheduled - The Beeline network in Russia is conducting an emergency maintenance from 28 May 2024 at 14:00 PDT until 28 May 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
      May 28, 04:04 PDT
      Indonesia SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      May 28, 14:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 28, 12:00 PDT
      Scheduled - Our SMS carrier partner in Indonesia is conducting a planned maintenance from 28 May 2024 at 12:00 PDT until 28 May 2024 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Indonesia handsets.
      May 24, 01:06 PDT
      SMS Delivery Delays to Altan Redes Network In Mexico Over a Subset of Long Codes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Altan Redes Network in Mexico over a subset of long codes. This incident has been resolved.
      May 28, 13:35 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Altan Redes Network in Mexico over a subset of long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 28, 11:31 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Altan Redes Network in Mexico over a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 28, 09:42 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Altan Redes Network in Mexico over a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 28, 08:44 PDT
      United States Account Security Carrier Partner Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      May 28, 06:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 27, 21:00 PDT
      Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 27 May 2024 at 21:00 PDT until 28 May 2024 at 06:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Product: Verify Silent Network Auth
      May 24, 16:46 PDT
      SMS Delivery Delays and Failures on DiGi Network in Malaysia
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to DiGi Network in Malaysia. This incident has been resolved.
      May 28, 00:16 PDT
      Monitoring - We are observing recovery in SMS delivery failures and delays sending to DiGi Network in Malaysia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 27, 22:52 PDT
      Update - We are observing recovery in SMS delivery failures and delays sending to DiGi Network in Malaysia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 27, 22:33 PDT
      Update - We continue experiencing SMS delivery failures and delays sending to DiGi Network in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      May 27, 19:27 PDT
      Update - We continue experiencing SMS delivery failures and delays sending to DiGi Network in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 27, 17:27 PDT
      Investigating - We are experiencing SMS delivery failures and delays sending to DiGi Network in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 27, 16:13 PDT
      May 27, 2024
      Account Security Carrier Partner Maintenance - Wind Tre (3) Italy
      Completed - The scheduled maintenance has been completed.
      May 27, 23:32 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 27, 21:30 PDT
      Scheduled - Our carrier partner Wind Tre (3) Italy is conducting a planned maintenance from 27 May 2024 at 21:30 PDT until 27 May 2024 at 23:30 PDT. During the maintenance window, there could be intermittent API request failures for Wind Tre (3) Italy customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match
      May 21, 06:36 PDT
      Account Security Carrier Partner Maintenance - Three UK
      Completed - The scheduled maintenance has been completed.
      May 27, 23:31 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 27, 21:30 PDT
      Scheduled - Our carrier partner Three UK is conducting a planned maintenance from 27 May 2024 at 21:30 PDT until 27 May 2024 at 23:30 PDT. During the maintenance window, there could be intermittent API request failures for Three UK customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match
      May 21, 06:35 PDT
      Account Security Carrier Partner Maintenance - H3G Austria
      Completed - The scheduled maintenance has been completed.
      May 27, 23:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 27, 21:31 PDT
      Scheduled - Our carrier partner H3G Austria is conducting a planned maintenance from 27 May 2024 at 21:30 PDT until 27 May 2024 at 23:30 PDT. During the maintenance window, there could be intermittent API request failures for H3G Austria customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap
      May 21, 06:36 PDT
      SMS Delivery Delay To RighTel Network In Iran
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to RighTel Network in Iran. This incident has been resolved.
      May 27, 23:13 PDT
      Update - We are observing recovery in SMS delivery delay when sending messages to RighTel Network in Iran. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 27, 21:13 PDT
      Monitoring - We are observing recovery in SMS delivery delay when sending messages to RighTel Network in Iran. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 27, 19:13 PDT
      Investigating - We are experiencing SMS outbound delivery delays when sending messages to RighTel Network in Iran. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour as soon as more information becomes available.
      May 27, 18:13 PDT
      Russia SMS Carrier Maintenance - Megafon
      Completed - The scheduled maintenance has been completed.
      May 27, 17:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 27, 13:01 PDT
      Scheduled - The Megafon network in Russia is conducting a planned maintenance from 27 May 2024 at 13:00 PDT until 27 May 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon Russia handsets.
      May 22, 16:39 PDT
      Russia SMS Carrier Maintenance - Megafon and Yota
      Completed - The scheduled maintenance has been completed.
      May 27, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 27, 13:00 PDT
      Scheduled - The Megafon and Yota networks in Russia is conducting a planned maintenance from 27 May 2024 at 13:00 PDT until 27 May 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon and Yota Russia handsets.
      May 22, 08:50 PDT
      Multiple Destination SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      May 27, 15:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 27, 15:01 PDT
      Scheduled - Our SMS carrier partner is conducting a planned maintenance from 27 May 2024 at 15:00 PDT until 27 May 2024 at 15:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to following countries.Qatar, Jordan, Kosovo, Tunisia, Oman, Libya, Morocco, Algeria, Yemen and Turkey.
      May 24, 09:07 PDT
      Malaysia SMS Carrier Maintenance - Celcom and Digi
      Completed - The scheduled maintenance has been completed.
      May 27, 15:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 27, 09:00 PDT
      Scheduled - The Celcom and Digi networks in Malaysia is conducting an emergency maintenance from 27 May 2024 at 09:00 PDT until 27 May 2024 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Celcom and Digi Malaysia handsets.
      May 27, 04:42 PDT
      SMS Delivery Delays to Appalachian Networks in the US
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Appalachian network in the US. This incident has been resolved.
      May 27, 14:37 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Appalachian network in the US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 27, 12:37 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Appalachian network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available
      May 27, 10:37 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Appalachian network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 27, 09:59 PDT
      Investigating - We've become aware of a potential issue with SMS delivery delays to Appalachian networks in the US. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 27, 09:49 PDT
      SMS Delivery Delays to Nuevatel Network in Bolivia
      Resolved - The issue affecting message delays to Nuevatel network in Bolivia has been resolved, and the service is functioning normally at this time.
      May 27, 12:35 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Nuevatel network in Bolivia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hour or as soon as more information becomes available.
      May 27, 10:35 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Nuevatel network in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 27, 09:51 PDT
      Investigating - We've become aware of a potential issue with sms delivery delays to Nuevatel network in Bolivia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 27, 09:43 PDT
      Increased Latency and 500 HTTP Errors on Verify API
      Resolved - Twilio was degraded between May 27th between 16:17:22 and 16:17:54 UTC. During this period of time customers may have experienced increased latency and 500 HTTP errors on Verify API. The issue has now been resolved.
      May 27, 10:55 PDT
      SMS Delivery Failures to Syriatel Network in Syria
      Resolved - We are no longer experiencing SMS delivery to Syriatel Network in Syria. This incident has been resolved.
      May 27, 08:43 PDT
      Update - We are still observing successful SMS delivery to Syriatel Network in Syria. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 27, 06:10 PDT
      Update - We are observing successful SMS delivery to Syriatel Network in Syria. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 27, 04:21 PDT
      Monitoring - We are observing successful SMS delivery to Syriatel Network in Syria. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 27, 02:35 PDT
      Investigating - We are experiencing SMS delivery failures to Syriatel Network in Syria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 27, 01:42 PDT
      Australia Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      May 27, 06:59 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 27, 05:00 PDT
      Scheduled - Our Voice carrier partner in Australia is conducting a planned maintenance from 27 May 2024 at 05:00 PDT until 27 May 2024 at 06:59 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
      May 16, 23:30 PDT
      SMS Delivery Delay to Fastweb SpA Network in Italy
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Fastweb SpA Network in Italy. This incident has been resolved.
      May 27, 05:27 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to Fastweb SpA Network in Italy. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hour or as soon as more information becomes available.
      May 27, 03:34 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Fastweb SpA Network in Italy. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hour or as soon as more information becomes available.
      May 27, 01:46 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Fastweb SpA Network in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 27, 00:55 PDT
      May 26, 2024
      SMS Delivery Delays To and From Israel via Subset of Long Code Number
      Resolved - We are no longer experiencing SMS delivery delays To and From Israel via a subset of Long Code Numbers. This incident has been resolved.
      May 26, 07:40 PDT
      Monitoring - We are observing recovery in SMS delivery delays to and from Israel via subset of long code number. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 26, 05:47 PDT
      Investigating - We are experiencing SMS delivery delays to and from Israel via subset of long code number. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 26, 04:51 PDT
      United States Account Security Carrier Partner Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      May 26, 05:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 25, 22:00 PDT
      Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 25 May 2024 at 22:00 PDT until 26 May 2024 at 05:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Product: Verify Silent Network Auth
      May 24, 16:43 PDT
      SMS Delivery Failures to Proximus Mobility Network in US over a Subset of Short Codes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Proximus Mobility Network in US over a subset of short codes. This incident has been resolved.
      May 26, 00:35 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Proximus Mobility Network in US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 25, 23:03 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Proximus Mobility Network in US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 25, 22:03 PDT
      May 25, 2024
      SMS Delivery Delays to Tigo Network in Chad
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Tigo network in Chad. This incident has been resolved.
      May 25, 13:02 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Tigo network in Chad. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 25, 11:15 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Tigo network in Chad. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 25, 09:15 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Tigo network in Chad. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 25, 08:15 PDT
      SMS Delivery Failures to Telenor Network in Pakistan
      Resolved - We are no longer experiencing SMS delivery failures to Telenor network in Pakistan. This incident has been resolved.
      May 25, 13:01 PDT
      Monitoring - We are observing successful SMS delivery to Telenor network in Pakistan. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
      May 25, 12:33 PDT
      Update - We are experiencing SMS delivery failures to Telenor network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      May 25, 11:45 PDT
      Update - We are experiencing SMS delivery failures to Telenor network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      May 25, 07:46 PDT
      Update - We are experiencing SMS delivery failures to Telenor network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 25, 05:44 PDT
      Investigating - We are experiencing SMS delivery failures to Telenor network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 25, 04:44 PDT
      Twilio Interconnect Maintenance (Japan)
      Completed - This maintenance has been canceled.
      May 25, 07:26 PDT
      Scheduled - Twilio is conducting planned maintenance from 25 May 08:00 until 25 May 13:00 PDT on the Twilio Network Exchange in Japan (JP1). During the maintenance window there could be intermittent impact to services with Interconnects in JP1.
      Apr 23, 15:52 PDT
      SMS Delivery Delays To MTN Network In Yemen
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN network in Yemen. This incident has been resolved.
      May 25, 01:45 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN Network in Yemen. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 24, 23:53 PDT
      Update - We continue to experience SMS delivery delays when sending messages to MTN Network in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      May 24, 10:36 PDT
      Update - We continue to experience SMS delivery delays when sending messages to MTN Network in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      May 23, 10:35 PDT
      Update - We continue to experience SMS delivery delays when sending messages to MTN Network in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      May 22, 18:36 PDT
      Update - We continue to experience SMS delivery delays when sending messages to MTN Network in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      May 22, 10:36 PDT
      Update - We keep experiencing SMS delivery delays when sending messages to MTN Network in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 22, 06:44 PDT
      Update - We are experiencing SMS delivery delays when sending messages to MTN Network in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 22, 04:51 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to MTN Network in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 22, 04:01 PDT
      May 24, 2024
      Phone Numbers Outgoing Caller IDs
      Resolved - Issue with verifying caller IDs has been resolved and outgoing caller IDs are operating normally at this time.
      May 24, 18:21 PDT
      Monitoring - We are observing successful recovery with customers being able to verify their caller IDs. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
      May 24, 17:53 PDT
      Update - We continue to experience issues with customers being able to verify their caller IDs. Our engineers are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available
      May 24, 17:21 PDT
      Update - We continue to experience issues with customers being able to verify their caller IDs. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available
      May 24, 15:31 PDT
      Update - We are experiencing some issues with Programmable Voice. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 24, 14:45 PDT
      Investigating - Our monitoring systems have detected a potential issue with outgoing Caller IDs. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 24, 14:30 PDT
      MMS Delivery Receipt Delays to Multiple Networks in the U.S. from a Subset of Short Codes
      Resolved - We are no longer experiencing MMS delivery receipt delays when sending messages to multiple networks in the United States from a subset of short codes. This incident has been resolved.
      May 24, 16:51 PDT
      Monitoring - We are observing recovery in MMS delivery receipt delays when sending messages to multiple networks in the United States from a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 24, 15:00 PDT
      Update - We continue to experience MMS delivery receipt delays when sending messages to multiple networks in the United States from a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 24, 11:33 PDT
      Update - We continue to experience MMS delivery receipt delays when sending messages to multiple networks in the United States from a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 24, 09:33 PDT
      Investigating - We are experiencing MMS delivery receipt delays when sending messages to multiple networks in the United States from a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 24, 08:33 PDT
      SMS Delivery Delays to Appalachian Wireless Network in the U.S.
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Appalachian Wireless network in the U.S. This incident has been resolved.
      May 24, 16:47 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Appalachian Wireless network in the U.S. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 24, 14:50 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Appalachian Wireless network in the U.S. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
      May 24, 12:57 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Appalachian Wireless Network in the U.S. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 24, 11:57 PDT
      MMS Delivery Receipt Delays to Verizon in the U.S. from a Subset of Short Codes
      Resolved - We are no longer experiencing MMS delivery receipt delays when sending messages to Verizon in the U.S from a subset of short codes. This incident has been resolved.
      May 24, 15:40 PDT
      Monitoring - We are observing recovery in MMS delivery receipt delays when sending messages to Verizon in the U.S from a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 24, 13:45 PDT
      Update - We continue to experience MMS delivery receipt delays when sending messages to Verizon in the U.S from a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 24, 11:45 PDT
      Investigating - We are experiencing MMS delivery receipt delays when sending messages to Verizon in the U.S from a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 24, 10:45 PDT
      SMS Delivery Delays to Telekom Romania Network in Romania
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Telekom Romania network in Romania. This incident has been resolved.
      May 24, 15:35 PDT
      Update - We are experiencing a recovery in SMS delivery delays when sending messages to the Telekom Romania network in Romania. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 24, 13:53 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telekom Romania Network in Romania. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 24, 11:53 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Telekom Romania Network in Romania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 24, 09:52 PDT
      Update - We are continuing to investigate this issue.
      May 24, 09:22 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Telekom Romania Network in Romania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 24, 08:52 PDT
      Twilio Interconnect Maintenance (Japan)
      Completed - The scheduled maintenance has been completed.
      May 24, 13:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 24, 06:00 PDT
      Scheduled - Twilio is conducting planned maintenance from 24 May 06:00 until 24 May 13:00 PDT on the Twilio Network Exchange in Japan (JP1). During the maintenance window there could be intermittent impact to services with Interconnects in JP1.
      Apr 23, 15:57 PDT
      SMS Delivery Delays To Flow / Lime Network In Barbados
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Flow / Lime Network in Barbados. This incident has been resolved.
      May 24, 10:09 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Flow / Lime Network in Barbados. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 24, 08:21 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Flow / Lime Network in Barbados. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 24, 06:50 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Flow / Lime Network in Barbados. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 24, 04:50 PDT
      Update - We are continuing to investigate this issue.
      May 24, 04:09 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Flow / Lime Network in Barbados. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 24, 03:59 PDT
      SMS Delivery Delays to Multiple Networks in France
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in France. This incident has been resolved.
      May 24, 09:20 PDT
      Update - We are continuing to observe recovery in SMS delivery delays when sending messages to multiple networks in France. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 24, 07:17 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in France. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 24, 05:11 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to multiple networks in France. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      May 24, 01:20 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to multiple networks in France. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      May 23, 17:24 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to multiple networks in France. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 23, 13:35 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to multiple networks in France. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 23, 11:38 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to multiple networks in France. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 23, 10:38 PDT
      SMS Delivery Delays to ISP Telecom Network in the U.S. via Subset of Short Codes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to ISP Telecom Network in the U.S. via subset of short codes. This incident has been resolved.
      May 24, 09:00 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to ISP Telecom Network in the U.S. via subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 24, 07:00 PDT
      Update - We continue to experience SMS delivery delays when sending messages to ISP Telecom Network in the US via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      May 23, 06:57 PDT
      Update - We continue to experience SMS delivery delays when sending messages to ISP Telecom Network in the US via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      May 22, 14:58 PDT
      Update - We continue to experience SMS delivery delays when sending messages to ISP Telecom Network in the US via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      May 22, 07:03 PDT
      Update - We are experiencing SMS delivery delays when sending messages to ISP Telecom Network in the US via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 22, 03:07 PDT
      Update - We are experiencing SMS delivery delays when sending messages to ISP Telecom Network in the US via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 22, 01:10 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to ISP Telecom Network in the US via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 22, 00:14 PDT
      US SMS Carrier Maintenance - T-Mobile
      Completed - The scheduled maintenance has been completed.
      May 24, 05:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 23, 22:00 PDT
      Scheduled - The T-Mobile network in the US is conducting an emergency maintenance from 23 May 2024 at 22:00 PDT until 24 May 2024 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets.
      May 23, 08:22 PDT
      Canada Account Security Service Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      May 24, 03:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 23, 23:00 PDT
      Scheduled - Our service partner is conducting a planned maintenance from 23 May 2024 at 23:00 PDT until 24 May 2024 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.



      Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
      May 10, 14:11 PDT
      May 23, 2024
      Connectivity Lost on 1% of Super SIM Devices
      Resolved - Connectivity dropped on 1% of Super SIM devices has been resolved and Super SIM is operating normally at this time.
      May 23, 23:29 PDT
      Monitoring - Connectivity for Super SIM is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      May 23, 21:29 PDT
      Update - We are still investigating the issues with connectivity dropped on 1% of Super SIM devices. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted one recovered. We will provide another update in 4 hours or sooner once more information becomes available.
      May 23, 17:29 PDT
      Update - Beginning at 20:50 UTC we observed 1% of active data sessions on Super SIM being dropped. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted one recovered. We will provide another update in 2 hours or sooner once more information becomes available.
      May 23, 15:29 PDT
      Investigating - Our monitoring systems have detected a potential issue with Super SIM. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 23, 14:28 PDT
      Multiple Destination Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      May 23, 19:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 13, 13:00 PDT
      Scheduled - Our Voice carrier partner in Germany and France is conducting a series of planned maintenances from 13 May 2024 at 13:00 PDT until 23 May 2024 at 19:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures to Twilio Germany, and to and from France phone numbers.



      Note, the maintenance will be carried out on each of the following dates and times:



      13 May 2024 at 13:00 PDT until 13 May 2024 at 19:00 PDT

      15 May 2024 at 13:00 PDT until 15 May 2024 at 19:00 PDT

      21 May 2024 at 13:00 PDT until 21 May 2024 at 19:00 PDT

      23 May 2024 at 13:00 PDT until 23 May 2024 at 19:00 PDT
      Apr 25, 13:19 PDT
      SMS Delivery Report Delays to CTBC Networks in Brazil
      Resolved - We have fully investigated the issue of SMS Delivery Report Delays to CTBC Networks in Brazil, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
      May 23, 14:57 PDT
      Investigating - We are experiencing delays in receiving message delivery reports when sending to SMS Delivery Report Delays to CTBC Networks in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 23, 14:37 PDT
      SMS Delivery Failures To and From Multiple Networks in the Netherlands via a Subset of Twilio Numbers
      Resolved - We are no longer experiencing SMS delivery failures to and from multiple networks in The Netherlands via a subset of Twilio numbers. This incident has been resolved.
      May 23, 12:19 PDT
      Monitoring - We are observing successful SMS delivery to and from multiple networks in The Netherlands via a subset of Twilio numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 23, 10:24 PDT
      Investigating - We are experiencing SMS delivery failures to and from multiple networks in The Netherlands via a subset of Twilio numbers. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 23, 09:24 PDT
      Viet Nam SMS Carrier Maintenance - Gmobile
      Completed - The scheduled maintenance has been completed.
      May 23, 09:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 23, 09:00 PDT
      Scheduled - The Gmobile network in Viet Nam is conducting an emergency maintenance from 23 May 2024 at 09:00 PDT until 23 May 2024 at 09:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gmobile Viet Nam handsets.
      May 23, 03:40 PDT
      SMS Delivery Delays To Meteor Network In Ireland
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Meteor Network in Ireland. This incident has been resolved.
      May 23, 09:19 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Meteor Network in Ireland. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 23, 07:19 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Meteor Network in Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 23, 05:32 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Meteor Network in Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 23, 03:36 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Meteor Network in Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 23, 02:41 PDT
      SMS Delivery Failures and Delays To Vodafone Network In Spain
      Resolved - We are no longer experiencing SMS delivery failures to Vodafone network in Spain. This incident has been resolved.
      May 23, 08:19 PDT
      Monitoring - We are observing successful SMS delivery Vodafone network in Spain. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 23, 06:18 PDT
      Update - We are experiencing SMS delivery failures and delays to Vodafone network in Spain. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in the next 8 hours or as soon as more information becomes available.
      May 22, 23:48 PDT
      Update - We are experiencing SMS delivery failures to Vodafone network in Spain via subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in the next 4 hours or as soon as more information becomes available.
      May 22, 19:51 PDT
      Update - We are experiencing SMS delivery failures to Vodafone network in Spain via subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in the next 2 hour or as soon as more information becomes available.
      May 22, 18:45 PDT
      Investigating - We are experiencing SMS delivery failures to Vodafone network in Spain via subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 22, 17:43 PDT
      United States Account Security Carrier Partner Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      May 23, 05:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 22, 21:00 PDT
      Scheduled - Our service partner is conducting an emergency maintenance from 22 May 2024 at 21:00 PDT until 23 May 2024 at 05:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carrier and country: AT&T United States.



      Impacted Product: Verify Silent Network Auth
      May 22, 20:22 PDT
      SMS Delivery Delays and Failure to Telefonica Network in Spain via Subset of Longcodes
      Resolved - We are no longer experiencing SMS delivery delays or failure when sending messages to Telefonica Network in Spain via subset of longcodes. This incident has been resolved.
      May 23, 04:10 PDT
      Monitoring - We are observing recovery in SMS delivery delays and failure when sending messages to Telefonica Network in Spain via subset of longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 23, 02:14 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Telefonica Network in Spain via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 23, 01:19 PDT
      US and Canada SMS and MMS Carrier partner Maintenance
      Completed - The scheduled maintenance has been completed.
      May 23, 00:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 22, 20:00 PDT
      Scheduled - Our SMS and MMS carrier partner in the US and Canada is conducting a planned maintenance from 22 May 2024 at 20:00 PDT until 23 May 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets via Toll-free numbers.
      Apr 26, 16:37 PDT
      May 22, 2024
      Russia SMS Carrier Maintenance - MTS
      Completed - The scheduled maintenance has been completed.
      May 22, 23:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 22, 21:32 PDT
      Scheduled - The MTS network in Russia is conducting an emergency maintenance from 22 May 2024 at 21:30 PDT until 22 May 2024 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
      May 20, 15:21 PDT
      SMS Delivery Delays to AWCC Network in Afghanistan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to AWCC Network In Afghanistan. This incident has been resolved.
      May 22, 20:12 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to AWCC Network In Afghanistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 22, 18:59 PDT
      Update - We continue to experience SMS delivery delays when sending messages to AWCC Network In Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      May 22, 17:44 PDT
      Update - We continue to experience SMS delivery delays when sending messages to AWCC Network In Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 22, 13:50 PDT
      Update - We keep experiencing SMS delivery delays when sending messages to AWCC Network In Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 22, 11:54 PDT
      Update - We are experiencing SMS delivery delays when sending messages to AWCC Network In Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 22, 10:51 PDT
      Update - We are experiencing SMS delivery delays when sending messages to AWCC Network In Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 22, 10:47 PDT
      Investigating - Our monitoring systems have detected a potential issue SMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 22, 10:41 PDT
      Access Identity Verification API Errors
      Resolved - The issue affecting Identity Verification API with Verify; Verify Silent Network Auth; Lookup Identity Match; Lookup Line Type Intelligence; [Legacy API]; Lookup Line Type Intelligence [Twilio API]; Lookup SIM Swap; Legacy Identity MatchAndAttributes has been resolved, and the service is functioning normally at this time.
      May 22, 18:55 PDT
      Update - We have started seeing recovery for Identity Verification API errors in Canada potentially impacting the following:

      Verify
      Verify Silent Network Auth
      Lookup Identity Match
      Lookup Line Type Intelligence [Legacy API]
      Lookup Line Type Intelligence [Twilio API]
      Lookup SIM Swap
      Legacy Identity MatchAndAttributes

      We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 22, 18:37 PDT
      Monitoring - We have started seeing recovery for Identity Verification API errors in Canada potentially impacting the following:

      Verify
      Verify Silent Network Auth
      Lookup Identity Match
      Lookup Line Type Intelligence [Legacy API]
      Lookup Line Type Intelligence [Twilio API]
      Lookup SIM Swap
      Legacy Identity MatchAndAttributes

      We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 22, 16:37 PDT
      Update - We continue to experience Identity Verification API errors in Canada potentially impacting the following:

      Verify
      Verify Silent Network Auth
      Lookup Identity Match
      Lookup Line Type Intelligence [Legacy API]
      Lookup Line Type Intelligence [Twilio API]
      Lookup SIM Swap
      Legacy Identity MatchAndAttributes

      We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 22, 15:26 PDT
      Update - We are currently investigating Identity Verification API errors in Canada potentially impacting the following:

      Verify
      Verify Silent Network Auth
      Lookup Identity Match
      Lookup Line Type Intelligence [Legacy API]
      Lookup Line Type Intelligence [Twilio API]
      Lookup SIM Swap
      Legacy Identity MatchAndAttributes

      We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 22, 14:30 PDT
      Investigating - Our monitoring systems have detected a potential issue with Access Identify verification. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 22, 14:14 PDT
      SMS Delivery Delays To Etisalat Network In Egypt
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Etisalat Network In Egypt. This incident has been resolved.
      May 22, 17:26 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Etisalat Network In Egypt. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 22, 15:31 PDT
      Update - We keep experiencing SMS delivery delays when sending messages to Etisalat Network In Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      May 22, 09:27 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Etisalat Network In Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 22, 05:30 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Etisalat Network In Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 22, 03:34 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Etisalat Network In Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 22, 02:43 PDT
      Russia SMS Carrier Maintenance - Beeline
      Completed - The scheduled maintenance has been completed.
      May 22, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 22, 14:00 PDT
      Scheduled - The Beeline network in Russia is conducting a planned maintenance from 22 May 2024 at 14:00 PDT until 22 May 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
      May 13, 07:30 PDT
      MMS Delivery Delays to Networks in the US From a Subset of Shortcodes
      Resolved - We are no longer experiencing MMS delivery delays when sending messages to networks in the US from a subset of Shortcodes. This incident has been resolved.
      May 22, 16:56 PDT
      Monitoring - We are observing recovery in MMS delivery delays when sending messages to networks in the US from a subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      May 22, 15:02 PDT
      Update - We continue to experience MMS delivery delays when sending messages to networks in the US from a subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 22, 13:21 PDT
      Investigating - We are experiencing MMS delivery delays when sending messages to networks in the US from a subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 22, 12:28 PDT
      Twilio Voice Affected
      Resolved - Twilio Voice Stripe Pay Connector was degraded between 4/19/2024 at 7:26 am until 10:03 am Pacific Time on 05/22/2024. During this period of time customers may have experienced an inability to use successfully use the "Connect with Stripe" functionality in TEST mode on the Stripe pay connector add on page. The issue has now been resolved. This issue did not affect any live Stripe transactions.
      May 22, 12:31 PDT
      Australia Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      May 22, 07:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 22, 05:00 PDT
      Scheduled - Our Voice carrier partner in Australia is conducting a planned maintenance from 22 May 2024 at 05:00 PDT until 22 May 2024 at 06:59 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
      May 13, 06:16 PDT
      Inbound Call Failures To A Subset Of Phone Numbers In Chile, Argentina, Ecuador And Colombia Phone Numbers.
      Resolved - The issue affecting inbound calls to Twilio Chile, Argentina, Ecuador And Colombia phone numbers has been resolved, and the service is functioning normally at this time.
      May 22, 05:05 PDT
      Update - We are still monitoring recovery for inbound calls to Twilio Chile, Argentina, Ecuador And Colombia phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 22, 03:11 PDT
      Update - We are still monitoring recovery for inbound calls to Twilio Chile, Argentina, Ecuador And Colombia phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 22, 01:15 PDT
      Monitoring - We have started seeing recovery for inbound calls to Twilio Chile, Argentina, Ecuador And Colombia phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 21, 23:17 PDT
      Update - We are observing call failures to Twilio Chile, Argentina, Ecuador And Colombia. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 21, 22:18 PDT
      Update - We are observing call failures to Twilio Chile, Argentina, Ecuador And Colombia. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.
      May 21, 21:28 PDT
      Investigating - We are observing call failures to Twilio Chile, Argentina, Ecuador And Colombia. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.
      May 21, 21:18 PDT
      US SMS Carrier Maintenance - T-Mobile
      Completed - The scheduled maintenance has been completed.
      May 22, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 21, 22:00 PDT
      Scheduled - The T-Mobile network in the US is conducting a planned maintenance from 21 May 2024 at 22:00 PDT until 22 May 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile US handsets.
      May 18, 09:33 PDT
      May 21, 2024
      United Kingdom Account Security Carrier Partner Maintenance - Vodafone
      Completed - The scheduled maintenance has been completed.
      May 21, 21:15 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 21, 14:15 PDT
      Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 21 May 2024 at 14:15 PDT until 21 May 2024 at 21:15 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



      Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
      May 18, 16:13 PDT
      United Kingdom Account Security Service Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      May 21, 20:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 21, 14:00 PDT
      Scheduled - Our service partner is conducting a planned maintenance from 21 May 2024 at 14:00 PDT until 21 May 2024 at 20:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carrier and country: EE United Kingdom.



      Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
      May 19, 00:45 PDT
      Russia SMS Carrier Maintenance - Megafon/Yota
      Completed - The scheduled maintenance has been completed.
      May 21, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      May 21, 13:00 PDT
      Scheduled - The Megafon/Yota network in Russia is conducting a planned maintenance from 21 May 2024 at 13:00 PDT until 21 May 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon/Yota Russia handsets.
      May 17, 17:27 PDT
      SMS Delivery Delays and Failures to Telesur Network in Suriname (746-02)
      Resolved - We are continuing to experience SMS delivery delays when sending messages to Telesur network in Suriname. We’ve contacted all impacted customers to address any important updates and will proceed to close this status post.
      May 21, 15:29 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Telesur network in Suriname. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      May 21, 02:22 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Telesur network in Suriname. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      May 20, 10:24 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Telesur network in Suriname. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      May 20, 02:21 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Telesur network in Suriname. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 19, 22:24 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Telesur network in Suriname. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 19, 20:29 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Telesur network in Suriname. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 19, 19:32 PDT
      Programmable Messaging Affected
      Resolved - Twilio SMS was degraded for 19 minutes between 13:41 and 14:00 Pacific Time on 05/20/2024. During this period of time customers may have experienced Delivery Failures towards T-Mobile Network in the US for a subset of Short Codes. The issue has now been resolved.
      May 21, 14:07 PDT
      Delays in Reporting Amount Billed for Super SIM Usage
      Resolved - We are no longer experiencing delivery report delays in reporting amount billed for Super SIM Usage on both APIs and Twilio Console Insights. This incident has been resolved.
      May 21, 12:09 PDT
      Update - We have addressed the issue causing delays in reporting amount billed for Super SIM Usage on both APIs and Twilio Console Insights. The missing usage records from affected data sessions have also been recovered. We'll continue to monitor for service stability. We will provide another update in 30 minutes or sooner once more information becomes available.
      May 21, 11:45 PDT
      Investigating - We keep experiencing delays in reporting amount billed for Super SIM Usage on both APIs and Twilio Console Insights. The issue has no impact on connectivity. We are working to mitigate the source of the delay. We will provide another update in 2 hours or sooner once more information becomes available.
      May 21, 09:46 PDT
      Update - We have addressed the issue causing delays in reporting amount billed for Super SIM Usage on both APIs and Twilio Console Insights. The missing usage records from affected data sessions have also been recovered. We'll continue to monitor for service stability. We will provide another update in 2 hours or sooner once more information becomes available.
      May 21, 07:43 PDT
      Monitoring - We have addressed the issue causing delays in reporting amount billed for Super SIM Usage on both APIs and Twilio Console Insights. The missing usage records from affected data sessions have also been recovered. We'll continue to monitor for service stability. We will provide another update in 30 minutes or sooner once more information becomes available.
      May 21, 07:11 PDT
      Investigating - We are experiencing delays in reporting amount billed for Super SIM Usage on both APIs and Twilio Console Insights. The issue has no impact on connectivity. We are working to mitigate the source of the delay. We will provide another update in 1 hour or sooner once more information becomes available.
      May 21, 05:56 PDT
      SMS Delivery Failures and Delay to Algar Telecom Network in Brazil
      Resolved - We are no longer experiencing SMS delivery failures and delays when sending messages to Algar Telecom Network in Brazil. This incident has been resolved.
      May 21, 10:11 PDT
      Update - We keep observing successful SMS delivery when sending messages to Algar Telecom Network in Brazil. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 21, 08:15 PDT
      Monitoring - We are observing successful SMS delivery when sending messages to Algar Telecom Network in Brazil. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 min or as soon as more information becomes available.
      May 21, 07:47 PDT
      Update - We continue to experience SMS delivery failures and delays when sending messages to Algar Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      May 20, 19:04 PDT
      Update - We continue to experience SMS delivery failures and delays when sending messages to Algar Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      May 19, 19:08 PDT
      Update - We continue to experience SMS delivery failures and delays when sending messages to Algar Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      May 19, 03:21 PDT
      Update - We continue to experience SMS delivery failures and delays when sending messages to Algar Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      May 18, 19:33 PDT
      Update - We are experiencing SMS delivery failures and delays when sending messages to Algar Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      May 18, 15:33 PDT
      Update - We are experiencing SMS delivery failures and delays when sending messages to Algar Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      May 18, 13:34 PDT
      Investigating - We are experiencing SMS delivery failures and delays when sending messages to Algar Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      May 18, 12:34 PDT
      500 Errors When Creating Alarms in Console
      Resolved - 500 errors when creating alarms in console has been resolved and console is operating normally at this time.
      May 21, 09:29 PDT
      Monitoring - Creating alarms in console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      May 21, 09:01 PDT
      Update - We are currently seeing degraded performance on our account portal, 500 errors when creating alarms in console. Our engineering team is looking into the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      May 21, 07:56 PDT
      Update - We are currently seeing degraded performance on our account portal, 500 errors when creating alarms in console. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      May 21, 06:50 PDT
      Investigating - Our monitoring systems have detected a potential issue of alarms in console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      May 21, 06:39 PDT
      May 20, 2024
      May 19, 2024
      May 18, 2024
      May 17, 2024

      No incidents reported.

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