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Support Portal Operational
Acoustic Connect - AP Operational
API Operational
Behaviors Operational
Content Studio Operational
Data Management Operational
Email Operational
Forms Operational
Journeys Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Web (UI) Operational
WhatsApp Operational
Other Operational
Acoustic Connect - EU Operational
API Operational
Behaviors Operational
Content Studio Operational
Data Management Operational
Email Operational
Forms Operational
Journeys Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Web (UI) Operational
WhatsApp Operational
Other Operational
Acoustic Connect - US Operational
API Operational
Behaviors Operational
Content Studio Operational
Data Management Operational
Email Operational
Forms Operational
Journeys Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Web (UI) Operational
WhatsApp Operational
Other Operational
Acoustic Campaign - POD 1 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 2 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 3 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 4 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 5 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 6 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 7 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 8 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD 9 Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Campaign - POD B Operational
API Operational
Data Jobs Operational
Email Operational
Mobile Push Operational
Reporting Operational
SMS Operational
Transact Operational
Website (UI) Operational
Other Operational
Acoustic Content Operational
AP Operational
EMEA Operational
US Operational
Acoustic Exchange Operational
APAC Operational
EMEA Operational
US Operational
Pilot Operational
Acoustic Tealeaf (AP-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (EU-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (US-1) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Tealeaf (US-2) Operational
Data Ingest Operational
Notifications Operational
Replay Operational
Snapshot Data Operational
Webportal Operational
Acoustic Social Audiences Operational
CIS-Hosted Custom Integrations & Web Applications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Campaign Maintenance Pod 7 Feb 14, 2025 12:00-16:00 EST
POD 7 will be undergoing a scheduled maintenance on February 14 at 12pm EST / 5pm UTC for 4 hours.

Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime

Please contact support if you have any additional questions.

Posted on Feb 07, 2025 - 13:44 EST
PODS 1 and 4 will be undergoing a scheduled maintenance on February 16 at 12am EST / 5am UTC for 4 hours.

Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime

Please contact support if you have any additional questions.

Posted on Feb 07, 2025 - 13:49 EST
Scheduled Campaign Maintenance Pod 6 Feb 22, 2025 18:00-22:00 EST
POD 6 will be undergoing a scheduled maintenance on February 22 at 6pm EST / 11pm UTC for 4 hours.

Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime

Please contact support if you have any additional questions.

Posted on Feb 13, 2025 - 15:20 EST
Scheduled Connect Maintenance - EMEA Feb 22, 2025 18:00-22:00 EST
Acoustic Connect - EMEA will be undergoing a scheduled maintenance on February 22 at 6pm EST/11pm UTC for 4 hours.

Users may experience the inability to send email through Connect during this window. Please avoid scheduling campaigns prior to or during this window.

Please contact support if you have any additional questions.

Posted on Feb 13, 2025 - 15:17 EST
PODS 2 and 3 will be undergoing a scheduled maintenance on February 23 at 12am EST / 5am UTC for 4 hours.

Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime

Please contact support if you have any additional questions.

Posted on Feb 11, 2025 - 17:34 EST
PODS 5 and 8 will be undergoing a scheduled maintenance on March 2 at 12am EST / 5am UTC for 4 hours.

Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime

Please contact support if you have any additional questions.

Posted on Feb 11, 2025 - 17:41 EST
Scheduled Connect Maintenance - US Mar 9, 2025 00:00-05:00 EDT
Acoustic Connect - US will be undergoing a scheduled maintenance on March 9 at 12am EST/ 5am UTC for 4 hours.

Users may experience the inability to send email through Connect during this window. Please avoid scheduling campaigns prior to or during this window.

Please contact support if you have any additional questions.

Posted on Feb 13, 2025 - 15:27 EST
Scheduled Campaign Maintenance Pod 9 Mar 9, 2025 00:00-05:00 EDT
POD 9 will be undergoing a scheduled maintenance on March 9 at 12am EST / 5am UTC for 4 hours.

Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime

Please contact support if you have any additional questions.

Posted on Feb 13, 2025 - 15:31 EST
Past Incidents
Feb 13, 2025

No incidents reported today.

Feb 12, 2025

No incidents reported.

Feb 11, 2025

No incidents reported.

Feb 10, 2025

No incidents reported.

Feb 9, 2025
Resolved - Our team has resolved this issue and all services are now responding normally.

We apologize for any inconvenience you may have experienced due to this issue. If you have questions, please open a support ticket.

Feb 9, 11:29 EST
Monitoring - Our team has resolved this issue regarding delayed data jobs and is now actively monitoring the service to ensure the backlog is processed. This incident may have primarily impacted list imports.

We apologize for any inconvenience you may have experienced due to this issue.

If you have questions, please open a support ticket.

Feb 9, 07:14 EST
Update - Our team is actively investigating the issue with data jobs being delayed and stuck on Pod 6.

Customers Impact: Data jobs are currently experiencing delays.

We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue promptly.

Feb 9, 05:22 EST
Investigating - We are currently investigating an issue with the Acoustic Campaign service on POD 6 and will follow-up with more information soon.

We apologize for any inconvenience you may be experiencing due to this issue.

Feb 9, 05:17 EST
Feb 8, 2025
Completed - The scheduled maintenance has been completed.
Feb 8, 21:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 18:01 EST
Scheduled - Acoustic Connect - EMEA will be undergoing a scheduled maintenance on February 8 at 6pm EST/11pm UTC for 3 hours.

Users may experience the inability to send email through Connect during this window. Please avoid scheduling campaigns prior to or during this window.

Please contact support if you have any additional questions.

Feb 7, 16:22 EST
Completed - The scheduled maintenance has been completed.
Feb 8, 21:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 18:00 EST
Scheduled - POD 6 will be undergoing a scheduled maintenance on February 8 at 6pm EST/11pm UTC for 3 hours.

Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime

Please contact support if you have any additional questions.

Jan 23, 13:21 EST
Completed - The scheduled maintenance has been completed.
Feb 8, 18:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 15:30 EST
Scheduled - Upcoming scheduled maintenance notice
EU-1 will be undergoing a scheduled maintenance on February 8 at 3:30pm EST (8:30pm UTC) for 3 hour.

Users may experience potential delays in reporting data and alerts during this period of time.

Please contact support if you have any additional questions.

Feb 7, 13:40 EST
Feb 7, 2025
Completed - The scheduled maintenance has been completed.
Feb 7, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 08:00 EST
Scheduled - POD B will be undergoing a scheduled maintenance on February 7 at 8am EST/1pm UTC for 4 hours.

Users may experience downtime or inability to access Campaign during this window. This is considered a Yellow Maintenance. Additional details about what to expect during Yellow Maintenance periods can be found here: https://help.goacoustic.com/hc/en-us/articles/360049337293-Scheduled-maintenance-and-downtime

Please contact support if you have any additional questions.

Jan 30, 15:00 EST
Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025

No incidents reported.