Please note, disruptions impacting a small amount of customers may not be reflected here. For tips, troubleshooting and to contact us, visit https://support.dojo.tech
You might have noticed some payments declining recently. The issue has now been resolved and you can keep taking payments as normal. Thanks for your patience.
Jun 10, 12:16 BST
Identified -
Some Dojo merchants are unable to transact due to an 'Unable to resync account’ error message on their card machine. We’re working on it urgently to get everything back up and running. Sorry for the inconvenience.
If you are impacted, you can try restarting your card machine to clear the error message by following these steps:
1) Hold down the power button, then select 'Reboot'. 2) Try the transaction again.
Jun 10, 09:53 BST
Resolved -
This incident has now been resolved.
Jun 9, 14:21 BST
Investigating -
We are aware that some customers may be experiencing delays receiving their transfers. We're looking into it and will post updates as we know more.
We are aware that occasionally payments can take their time to work through the banking system so please continue to check your account. To understand more please go to Support.dojo.tech and search “How we transfer your takings”.
Jun 9, 12:12 BST
