Mike Hutson
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I have had to uninstall and reinstall the app over and over for over 6 months now. When I install, everything shows up as it should, app works as it always has. If let a day go by or make a purchase, everything changes. I lose the download button on shows, it stops tracking "watched" progress, will only pull up the most recent season when I open a show instead of the one I'm on, and a bunch of my purchased episodes become locked. Reinstalling fixes everything, but only for a day or so.
2,084 people found this review helpful
Hi Mike. Our engineering team is aware of the issue and is working on a fix. As a temporary workaround, you can access your purchased content on the Google TV mobile app by following these steps: Under “Your Stuff” - Library - Select the desired title - Tap "Google TV - Buy episodes" button - Select the content to watch. Hope this helps!
Matthew McLaughlin
I love this app a lot, but I can't seem to be able to watch ncis in the purchases section of Google tv. The logo is there, but when I click on it, it switches to a black screen that just says error. It says that if it keeps happening, to try restarting or refreshing the app. I don't know how to do that, though. I sent a screenshot and text to feedback, but nothing has happened so far. It's been occurring for at least a week or two so far. Thanks if you can help.
18 people found this review helpful
469!2782G 5690
I've had a couple instances where what I paid for remained locked. I submitted feedback, but the episodes I paid for remained locked. Recently, I paid to watch the classic "Little Women" and got charged for some little people show instead (remained locked). Obviously, there was an error in the purchase mapping. Not my fault. Submitted feedback. Did not get a refund. It wasn't a lot of money in either case, but there is an issue with the app / development and I won't be making any more purchases.
188 people found this review helpful
Hi there. Our engineering team is aware of the issue and is working on a fix. As a temporary workaround, you can access your purchased content on the Google TV mobile app by following these steps: Under “Your Stuff” - Library - Select the desired title - Tap "Google TV - Buy episodes" button - Select the content to watch. Hope this helps!