Page MenuHomePhabricator

newspaperarchive login fails with "Authentication Failed for Access.newspaperarchive.com"
Closed, ResolvedPublicBUG REPORT

Description

Attempting to log in via Wikipedia Library to newspaperarchive.com fails with a message
"Authentication Failed for Access.newspaperarchive.com. Please reauthenticate from your reference site. Please click here to be redirected to newspaperarchive.com"
at https://access-newspaperarchive-com.wikipedialibrary.idm.oclc.org/Unauthorized

Steps to replicate the issue (include links if applicable):

What happens?:

"Authentication Failed for Access.newspaperarchive.com. Please reauthenticate from your reference site. Please click here to be redirected to newspaperarchive.com"

See this screenshot from Chrome:

Screen Shot 2023-10-26 at 8.11.40 AM.png (440×2 px, 183 KB)

What should have happened instead?:

I should be logged in to newspaperarchive.com. Logging in to newspapers.com via the WP Library works fine.

Software version (skip for WMF-hosted wikis like Wikipedia):

Other information (browser name/version, screenshots, etc.):

Fails for me under macOS 11.7.10 Firefox 118.0.1 and under Chrome 118.0.5993.117

Under Chrome I tried tossing cookies etc and restarting Chrome.

Related Objects

Event Timeline

Thank you for the report, I am able to reproduce the issue. I'll flag the issue on the library platform and get this on our kanban board.

jsn.sherman changed the task status from Open to Stalled.Oct 26 2023, 6:13 PM
jsn.sherman claimed this task.
jsn.sherman triaged this task as High priority.
jsn.sherman moved this task from Ready to In Progress on the Moderator-Tools-Team (Kanban) board.

I flagged a service issue for the partner and reached out to our contact with newspaperarchive.com. Marking as stalled until there are steps we can take.

I didn't hear back from our contact for a week, so I've now reached out to the institutional access email address listed on the website.

jsn.sherman moved this task from In Progress to Done on the Moderator-Tools-Team (Kanban) board.

We just heard back from newspaper archive client support: they terminated our access by mistake, and have now restored access. I just tested it and verified that I can access the archive. I'm marking this resolved, but please let us know if you continue to have problems.

@sjvipin We'll need to reach out to newspaper archive client support to resolve this issue.

jsn.sherman moved this task from Done to Ready on the Moderator-Tools-Team (Kanban) board.

@jsn.sherman - I have emailed NewspaperArchive. I will update you as soon as we hear from them.

jsn.sherman changed the task status from Open to Stalled.Mon, Jun 3, 3:23 PM

We have got a confirmation from NewspapaerArchive that they have fixed it. This should be working now.

jsn.sherman moved this task from In Progress to Done on the Moderator-Tools-Team (Kanban) board.

Thanks @sjvipin! I re-enabled newspapers.com on the library card platform and I'm able to search and view newspapers.

I'm closing this task, but editors should feel free to reopen it if the problem reoccurs.