Store Manager - Milan

ABOUT US

Thom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.

THE ROLE

The store manager will be responsible for leading and inspiring a team of talented individuals to provide an exceptional customer experience and utilize entrepreneurial skills to develop and grow the business.

Primary Responsibilities:

• Optimizes sales performance by always raising the bar of customer service standards, working for the continuous development of the staff product knowledge, and selling skills.
• Constantly monitors the staff sales performance through the KPIs model, establishing and implementing specific action plans in cooperation with the Retail Director.
• Develop and expand customer base by capitalizing on high-profile clientele and sales.
• Maintains an active social relationship with clients and community by understanding the needs and changes of the market.
• Leverage CRM tools to further attract, retain and engage clientele.
• Develop business strategies, set achievable goals and targets, and implements incentives to help boost sales.
• Demonstrate operational excellence in all store processes including managing and balancing all related budgetary expenses.
• Ensure store presentation and visual merchandising standards are maintained according to company directives.
• Guide the Operation Team in the optimization of the store operation.
• Is aware of the products’ sales trends and of the customer demands and can apply this knowledge towards. inventory management, to streamline stock management.
• Makes sure that security procedures are correctly applied.
• Ensure the proper management of all the administrative and accounting responsibilities.

THE IDEAL CANDIDATE

• 5-8 years of experience as a Retail leader.
• Luxury Fashion/Retail industry experience preferred.
• An entrepreneur with the ability to drive results; adaptable, problem solver, and strategic.
• Well connected with strong interpersonal and relationship building skills.
• Elevated customer service skills; a true fashion expert with a passion for sales.
• Strong in talent development and leadership.
• Exceptional verbal and written communication skills.

WHAT WE OFFER YOU

• Highly competitive pay
• Comprehensive benefits package
• Thom Browne Uniform
• Diverse and inclusive working environment
• Career progression and development programs