The Dragon Boat Festival is a traditional Chinese festival celebrated with rice dumplings and dragon boat races. At our China office, employees enjoyed this special occasion of culture, good luck, and celebration with delicious rice dumplings as gifts! #DragonBoatFestival #China #IGTSolutions
IGT Solutions
IT Services and IT Consulting
Gurugram, Haryana 784,540 followers
Enabling Better Experience
About us
IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. Established in 1998, with a 100% focus on customer experience, IGT employs more than 25,000 customer experience and technology specialists providing services to 85 marquee customers globally. IGT’s global footprint consists of 30 delivery centers in China, Colombia, Egypt, India, Indonesia, Malaysia, Philippines, Romania, South Africa, Spain, UAE, the US, and Vietnam. IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC® Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements.
- Website
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https://www.igtsolutions.com/
External link for IGT Solutions
- Industry
- IT Services and IT Consulting
- Company size
- 10,001+ employees
- Headquarters
- Gurugram, Haryana
- Type
- Privately Held
- Founded
- 1998
- Specialties
- IT Consulting, TPF Outsourcing, Travel CRM, Testing, Baggage Desk, ERP, Flight Rebooking Services, ATPCO Fare Filing, Ticketing, Internet Booking Engine, eCommerce, Social Media, Mobile Solutions, Sales & Reservations, Customer Service and Support, customer experience management, Airline PSS, Contract Loading, Airline IT and BPO Solutions, artificial intelligence, rpa, robotic process automation, big data, data analytics, bpm services, Automation, customer experience, omnichannel crm, intelligent video analytics, social distancing analytics, CCTM, air cargo, logistics bpo, contactcenter, cxservices, cx, and intelligent automation
Products
![Click here to view Robotic Process Automation]()
Robotic Process Automation
Robotic Process Automation (RPA) Software
IGT has successfully combined its experience of running Digital Contact Centers for multiple large companies along with its technology team to deliver a differentiated customer experience by implementing automation solutions like Chatbots and RPAs. IGT is equipped with the right tools, partners, procedures, frameworks, and experts who have experience in solving business problems thus not only bringing operational efficiencies but also enhancing end user experience.
Locations
Employees at IGT Solutions
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Sumit Sapra
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Yogender Tiwari
Vice President & Partner - Sales & Customer Success, Asia Pacific, IGT Solutions
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Wade Hauser
Director New Business Development at IGT Solutions
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Kanchan Aggarwal , CSM® CSPO®
Lead Business Analyst | Airline SME | Travel Domain Expert | RPA | Automation | CMMI associate| GDS, Airline PSS, Merchandising, Payment Solutions
Updates
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We significantly enhanced the efficiency and productivity of a leading airline's operations team with automation. The solution enables a Bot to download FAA medical documents for pilots over 40, accurately extract and update relevant details in their records, and much more. Discover how our automation solutions can revolutionize your operations. Contact us to know more: https://buff.ly/2KrB30Y #Automation #AirlineIndustry #IGTSolutions
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TechBud.AI enables you to augment human creativity, facilitate rapid prototyping, optimize processes, and speed up different avenues of innovation. Know more: https://buff.ly/45mhLjg #TechBudAI #GenerativeAI #Innovation #IGTSolutions
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In this fast-paced realm, embracing cutting-edge technologies such as digital analytics, artificial intelligence, and Gen AI is critical to thrive in a highly competitive travel landscape. Learn how you can stay ahead of the competition: https://buff.ly/3KYupff #TravelIndustry #Technology #CustomerExperience #IGTSolutions
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IGT Solutions bridges the divide between players and studios by providing multiple engagement options catering to different player expectations: from the most tech-savvy players to the most reluctant ones. Follow the link to know more: https://buff.ly/3Vzonre #PlayerExperience #GamingIndustry #IGTSolutions
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Just give them a ramp and watch the magic unfold! As part of an engagement activity, our team in the Philippines organized an incredible Fashion Week, wherein employees showcased their style and flamboyance, making it an unforgettable event. Check out the highlights! #EmployeeEngagement #FashionWeek #IGTSolutions #Philippines
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With our automation solution, a leading airline streamlined the creation of the critical 'Discrepancy Report,' which was previously managed through resource-intensive methods. Their flight operations team enhanced efficiency and focused on more strategic tasks. To know more, contact us: https://buff.ly/2KrB30Y #Automation #AirlineIndustry #IGTSolutions
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Here's some excitement from our Day 1 at CCW, Las Vegas! We are all geared up for Day 2. Come meet us at booth no: 1211. #CCW #LasVegas #IGTSolutions
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Our Trust and Safety services address the unique needs of multiple channels to provide your users with the best possible online experience. Know more: https://buff.ly/3VtdzLk #TrustandSafety #ContentModeration #IGTSolutions
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Retail Anthropology, the study of consumer behavior, now drives strategic decisions and with AI omnipresent, customer experience providers must adapt at breakneck speed. Learn more: https://buff.ly/3VpnCB9 #ReatilIndustry #AI #CustomerExperience #IGTSolutions
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