X Premium FAQ and Support

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How do I switch subscription tiers?

Upgrading and downgrading is currently only supported on iOS and web. How upgrading and downgrading works per platform is outlined below:

On iOS, if you upgrade to a higher priced tier, you will receive a partial, prorated refund for the remainder of your previous subscription if you switch tiers from the platform where you were previously subscribed, i.e., iOS. If you downgrade to another tier, your subscription and the associated features will remain through the end of the current billing cycle and then switched to the new subscription tier. When downgrading, you will not receive a refund for any portion of your previous subscription unless required by law. When downgrading, you will be charged for the price of the new tier starting at the end of your current billing cycle.

On web, if you upgrade to a higher priced tier, credit for the remainder of your previous subscription will go towards your account and automatically be applied to future payments if you switch tiers from the platform where you were previously subscribed, i.e., web. Your new subscription will start immediately. If you downgrade to another tier, your current subscription and the associated features will switch to the new subscription tier immediately. You will not receive a refund for any portion of your previous subscription, unless required by law. You will also be charged for the price of the new tier immediately.

Upgrading your subscription on the same day will not affect your ads revenue share.

How much are the subscriptions?

Premium subscriptions are paid on a monthly or annual basis on web, iOS, or Android. Pricing is as follows:

  • Basic: Starts at $3/month or $32/year on web (or your local pricing)
  • Premium: Starts at $8/month or $84/year on web (or your local pricing)
  • Premium+: Starts at $16/month or $168/year on web (or your local pricing)

If Premium is available for purchase for you, you’ll find the regional currency price information on web and in-app on iOS and Android. Learn more about plans and pricing in available countries here.

Why am I not receiving the benefits associated with my subscription?

You can compare your subscription plan with the features here and complete these troubleshooting steps. If you’re still missing features that are associated with your plan, reach out to Support

Why are subscription prices different on mobile compared to web?

Subscription prices are different on Android and iOS devices due to application store fees. To get the lowest price, purchase your subscription via web. 

Why can’t I register my phone number?

If you're unable to register your phone number to your X account, it may be due to one of the following reasons:

  • If the same phone number is registered in more than 10 accounts
  • If the same phone number is registered to an account that’s been deleted in the past 30 days
  • If the same phone number is registered in a suspended account

Read more on our Phone Number FAQ.

Note: If you've previously blocked SMS messages from a 40404 number, we recommend that you unblock or try an alternate phone number from a different carrier.

Someone else purchased Premium on my account.

If you have an unauthorized Premium subscription on your account, cancel your subscription, update your password credentials, and enable additional security settings. All actions can be completed via Settings.

How do I get a refund on my subscription?

All subscriptions are non-refundable, unless required by law. That includes subscriptions linked to X accounts that have been suspended or that you have lost access to for any other reason. This also includes situations where certain subscription features are temporarily or permanently unavailable. 

However, only in the case you upgrade to a higher-priced tier on iOS, you will receive a partial, prorated refund for the remainder of your previous subscription if you switch tiers from the platform where you were previously subscribed, i.e., iOS. If you upgrade to a higher priced tier on web, credit for the remainder of your previous subscription will go towards your account and automatically be applied to future payments if you switch tiers from the platform where you were previously subscribed, i.e., web.

Note: Contact Apple or Google directly for all app-related refund and cancellation issues.

How can I cancel my subscription?

If you ever need to cancel, you can manage your subscription from your settings on the platform where you subscribed. Your Premium features will expire at the end of your billing cycle.

To avoid further charges, cancel your Premium subscription at least 24 hours before the auto-renewal period. Canceling won’t give you a refund for amounts already paid.

Note: If you subscribe to Premium and cancel your subscription, your blue checkmark will remain until the end of the subscription term you paid for, unless your account is suspended or the blue checkmark is otherwise removed by X for any reason.

 

I had a blue checkmark, but it went away. Where did it go?

Once subscribed to Premium or Premium+, changes to your profile photo, display name, or username (@handle) will result in the loss of the blue checkmark until the account is validated as continuing to meet our requirements, and no further changes will be allowed during this review period. Learn more about checkmark requirements here.

Why hasn’t my blue checkmark appeared yet?

Most Premium features will be available immediately except the blue checkmark, which will appear on eligible profiles after a review to ensure subscribed accounts meet all eligibility criteria. This review typically takes up to 4 days.

Note that the Basic tier doesn't have a blue checkmark. You must be subscribed to Premium or Premium+ to receive a checkmark.

My revenue sharing was paused. How can I appeal?

Please review our Creator Monetization Standards prior to appealing. If you're confident you haven't breached these terms, submit an appeal on our Help Center

How do I complete creator identity verification?

You can complete creator identity verification using this specific form. Note that all creators must submit using this specific form - regardless of previous ID verifications on X.  

Existing creators must complete and pass creator ID verification by July 1st to continue receiving payouts.

Why can’t I update my Stripe Express account type or country of residence?

To update your Stripe Express account type or country, reach out to Support and request an unlinking.

Why didn’t I receive my payout?

Payouts are made twice a month on Fridays.

If you didn’t receive a payout, it may be due to one of the following reasons:

  1. You didn’t exceed the $10 USD minimum threshold. Your balance will rollover and will be completed once you exceed the threshold. 
  2. Your Stripe Express account name does not match the name associated with your bank account. You can update this on the Stripe Express dashboard. 
  3. Stripe has paused your payout because they need additional information, typically for tax reasons. You can see what information is missing and update it on the Stripe Express dashboard.

How is ad revenue sharing calculated?

Ads revenue sharing payouts are calculated based on impressions on ads in the replies to your posts from verified users. Learn more about the program here.

What’s the status of my Monetization application?

We're currently working on reviewing all applications in the order received and will reach out as soon as there are updates on your application status.

 

How can I regain access to my hacked account?

You can submit a ticket here to regain access to your account.

My account was incorrectly suspended. How can I fix this?

You can appeal your suspended account here. Note that you cannot submit a ticket on behalf of another account.

Why is my visibility and engagement low?

Sometimes, we will take action on an account or post(s) based on suspicious behaviors that indicate a potential violation of the X Rules. It's important to note that for most accounts, this is a temporary outcome, and if no further negative behavior occurs, the account will eventually be restored to full access and visibility.

We believe in full transparency at X and we're working on new features to inform users where we have limited the reach of their account or content.

How can I reach out to X Support?

For subscription-related issues, you can message us on @Premium.

If you’re experiencing an ad-related issue, you can message @AdsSupport

For all other matters, you can find the relevant support channels here