Why are Instagram webhooks are not firing and why do they need app review? I'm the admin of the app and have all access rights. The webhook gets verified by the challenge key, but no webhook events are fired when i receive messages. why is that??
1

This is becoming a major issue since they are not passing our app review even when i've used sample webhook events which are identical to the webhook events i would receive from IG. The webhooks are not firing for me when i receive a message on IG, and the app review engineers are not able to understand when i give them a sample implementation of the webhooks where i'm hitting my backend with the same sample webhook event.

when I configure the webhook url on the app dashboard the webhook url gets verified correctly using the challenge token sent by meta, but the webhook events dont flow.

Aseem
Asked about a month ago
Aseem

We have tried: - checking webhook implementation for errors, there are none, challenge token gets verified successfully. - checking messenger webhook implementation, that is working. - testing the webhook firing using the webhooks test page in the app dashboard, able to receive those test webhook events perfectly, however, not getting any webhook events when our ig account that is connected to the app is messaged on IG

May 17 at 2:22 AM