HondaLink®: Over the Air - Software Update for Wireless Network Upgrade

Question

Answer

1.

Why do I need to apply the OTA update?

North American wireless network providers will be phasing out the 3G network the affected vehicle uses for HondaLink and WI-FI Hotspot services. An Over the Air update (OTA) is required to update your vehicle’s embedded cellular unit, to enable it to connect to a new network that will allow you to continue to receive HondaLink and WI-FI Hotspot services.

2.

When will the 3G network be discontinued?

The 3G network will be discontinued in two phases.

By February 22, 2022, services that require connecting to an agent such as the Security and Concierge packages, will be unavailable. Features that require interacting with an IVR (Interactive Voice Response) system, such as Destination by Voice, will be unavailable.

By August 22, 2022, services that require data, such as the Remote package or Wi-Fi Hotspot, will be unavailable.

3.

If I do the OTA update after I lose my Security and Concierge services, can they be restored?

Yes, if you do the OTA update before August 22, 2022, then you can restore Security and/or Concierge services, and your Remote features will continue to work.

4.

Which models are affected?

2018-2020 Accord Touring

2018-2020 Odyssey Touring & Elite

2019-2020 Insight Touring

2019-2022 Pilot Touring, Elite and Black Edition

2019-2021 Passport Touring & Elite

PLEASE NOTE: Certain 2018 Accord and 2019 Insight vehicles may also be affected by the Safety Recall: Rear Backup Camera. This safety recall repair must be performed first for this OTA to update correctly. You may visit www.recalls.honda.com to check if your vehicle is affected by this recall.

Not all 2021 Passport and 2022 Pilot vehicles will require an OTA update. To confirm if your vehicle needs the update, press the “Home” button on your vehicle audio and connectivity system. If an update is available for your vehicle, the System Updates icon will show an exclamation point (!).

5.

What features will be impacted if I don’t apply the OTA by August 22, 2022?

HondaLink Remote: Remote Start and Stop, Security Alarm Alert, Amazon Alexa Skill, Remote Lock and Unlock, Find My Car, Geofence Alert, Speed Alert, Destination by Voice, Stolen Vehicle Locator, Driver Feedback.

HondaLink Security: Emergency Call, Automatic Collision Notification, Enhanced Roadside Assistance, Personal Data Wipe.

HondaLink Concierge: Personal concierge services to make hotel, restaurant or airline reservations.

HondaLink Link: Dashboard, Vehicle Notifications, Vehicle Health Report, Send Destination.

Other Features: Wi-Fi Hotspot

6.

How can I confirm the update is available for my vehicle?

For the Odyssey, Pilot and Passport: The System Updates icon will show an exclamation point (!)

For the Accord and Insight: The message “System update ready to install” will display.

7.

What are the consequences of not completing the OTA update?

HondaLink services and Wi-Fi Hotspot will no longer work. Additionally, future Over the Air Update fixes and enhancements to your audio and connectivity system cannot be downloaded via the cellular network. Only Wi-Fi and USB updates will be available.

PLEASE NOTE: Unless the update is completed by February 22, 2022, Automatic Collision Notification will not function. If your airbag deploys or a significant collision is detected, your vehicle will be unable to contact an operator who could request that emergency services be dispatched.

8.

Can I update my vehicle after August 22, 2022, to receive HondaLink or WI-FI Hotspot services?

No, you cannot perform the OTA update after August 22, 2022. Restoring HondaLink or WI-FI Hotspot services after August 22, 2022, can ONLY be addressed by a customer paying for a new embedded cellular device at an authorized dealer.

9.

What happens if I have a paid subscription and I do not perform the OTA update?

If you do not update your vehicle via the OTA prior to February 22, 2022, your Security and Concierge services will automatically be cancelled, and you will be issued a pro-rated refund for the unused portion of your subscription. You will lose access to services such as Automatic Collision Notification, Emergency Call, Enhanced Roadside Assistance and Destination by Voice.

If you do not update your vehicle via the OTA prior to August 22, 2022, your Remote services will automatically be cancelled, and you will be issued a pro-rated refund for the unused portion of your subscription. You will lose access to such as services such as Remote Start, Stolen Vehicle Locator and Amazon Alexa Skill.

If you are not currently subscribed to HondaLink services, then the operation of your Honda vehicle will not be affected, but you would not be able to receive such services in the future.

If you have a paid subscription for WI-FI Hotspot, please contact AT&T Customer Support.

10.

How do I perform the OTA update?

Please follow these steps to complete the update.

Your vehicle may automatically perform Steps 1-3 in the background. If so, then please begin with Step 4 and press “Install Now”.

1. Go to the “HOME” screen on your vehicle display audio screen

2. Select “System Updates”

3. Select “via Wireless”

4. When the download is complete, select “Install Now”

5. The Installing bar will count to 100%

6. Wait unit you see “Installation of new software complete”

11.

How long does the OTA take to complete?

The update takes approximately 17-20 minutes to complete. This is dependent on good cellular network connection.

PLEASE NOTE: ACCORD and INSIGHT vehicles will have a two-part update which will require you to select “Install Now” two separate times. The first update is for your vehicle display unit and will take about 2-5 minutes to install. The second update should start approximately 5 minutes after your first update has completed. The second update will complete the upgrade of the wireless network to ensure your services continue to work and will take approximately 17-20 minutes to install.

12.

Will I lose any functions during the update?

The update takes approximately 17-20 minutes to complete, and the cellular connection will be disabled and restored after the update has completed. In addition, during the update process the green LED between the LINK and ASSIST call out buttons, located by the dome light, will blink.

13.

How will I be able to confirm the update worked?

Please follow these steps to confirm the update was successful.

1. Select “HOME” screen on your vehicle display audio screen

2. Select “System Updates”

3. Select “via Wireless Connection”

4. Wait for the “System is Up-to-Date” message to display

14.

Can the dealer perform the OTA update for me?

Yes, you can schedule an appointment with your dealer to complete the OTA update, at no charge to you.

15.

What happens if the OTA update doesn’t work if I opt to do it myself?

You may experience Update Failed Code57D which may be caused by a poor cellular signal.

Before installing the software, move the car to an open area where cellular signal may improve. If the installation of the software is successful, you will see “Installation of new software complete”.