Waymo One 12+

Wonderful, safe, magical experience.

Riding in a Waymo is a much safer and much more relaxing experience than taking a Lyft or an Uber. No one in the car but you and your friends. Put on your own music, watch a tv show, or get some work done on your laptop. No awkward conversations, no worrying about the driver’s ability or the car’s road worthiness. I am looking forward to the day when they go everywhere so I don’t have to own a car anymore. Until then, I’ll enjoy it within their service areas and be grateful for the privilege.

It’s human nature to fear what we don’t understand, but Waymo’s safety record speaks for itself. As someone who has taken hundreds of Uber and Lyft rides and logged hundreds of thousands of hours driving myself around, I’ve had my share of creepy/scary experiences. I’m convinced that taking as many humans as possible out of the equation is the only answer for making the roads truly safe, and Waymo’s state-of-the-art LiDAR technology coupled with their excellent, stable software tuned over almost two decades makes it far safer and more knowledgeable than even the most competent human.

Avoid it at your own peril — again, statistically you’re actually taking far more of a risk on the road in any OTHER car!

Exactly what cabs should be in 2025

So many things went perfectly it’s hard to give them all appreciation until the ride is already over. Obviously the ride was safe, but the car sees and shows you everything on its digital map. It could see over and beyond cars, trees, pedestrians. It was showing me in detail cars 9 cars ahead of us, and 2 cars over from there, as well as oncoming cars that were 40 yards away, turn signals of every car and pedestrians standing on corners. We even had a J walker that the Waymo was fully prepared to stop for but ultimately didn’t have to. Bonus luxuries include exceptionally smooth drive, without being overly cautious / slow. Truly felt like a competent driver, not a new driver fearing its driving exam. It did a better job than I would have. Other bonuses are the comfort of the vehicle, the temperature inside, and even the music. Very impressed, excited for the future my kids will find ordinary.

Terrible customer service after “unexpected issue” during ride

Our car pulled over to stop, we unbuckled our seatbelts and started to exit. The car said it experienced and unexpected issue and started driving across town to a support person. We weren’t able to choose to pull over or end the ride until we were over four blocks uphill from our original destination. My mother can’t handle the steep downhill walks, and we had to call a cab from another company to take us. When we reached out to Waymo, I was hoping for an acknowledgment of the issue and at least a partial credit considering the extra cost we incurred and error on their end. I was not asking for a refund. The support agent seemed to be a bot, and just kept repeating that sometimes the car can’t find a safe place to pull over and needs to find a place to do so. The car ~was pulled over~, and had plenty of other places to do so, when it started moving again due to an “unexpected error”, but was not going to. It took us half a mile uphill away from our drop off. There was not an option to press pull over or end the ride for blocks. These rides are already not cheap. Take responsibility when issues happen instead of giving people the run around. As it appears Waymo isn’t interested in attempting to correct issues when they occur, this experience has left me deleting the Waymo app and will absolutely be telling visitors to choose other ride options.

Developer Response ,

Hey Alex, thanks for your feedback. This is not the experience we strive for, and we apologize for any inconvenience this may have caused. We’re actively improving our dropoffs all the time, so we hope you’ll try another ride with us again soon.

If you're willing, you can share these details via www.waymo.com/contact so we can help resolve this.