Vio.com: Hotels & travel deals 4+

I mistakenly gave a bad review yesterday because I saw a charge on my credit card that I thought was from you. It should have been given to Priceline who basically did a bait and switch on prices for a hotel room at the Peabody. I was able to get those charges reversed.
You guys DID come through on a very good price for the Peabody Hotel and it went like clockwork. Thank you! I’ll use you in the future!

Hello, thanks for your feedback!

We're happy to hear that you were able to solve your issue with Priceline and we can't wait to see you on our app in the future!

With kind regards,
Customer Care at Vio.com

Made a booking for hotel this weekend and accidentally made a typo on the reservation name.

Tried calling the customer service written in the email to change the name or add a friend to the reservation so that we could verify the ID and check in. Took 30 minutes to transfer to various lines and meet an agent who said they’ll check on the hotel if that is possible, and the agent said that is unavailable. When I asked the hotel, it said those features are available but I should do them through Vio, so the agent lied and blamed the hotel.

Called the agent back, and the agent named Charles said that they’ll make a cancelation with full-refund on the reservation that we already made and will book another reservation with the friend’s name. So we waited and checked back on the hotel lobby if the original one was canceled and new reservation was made. Apparently, the original one was canceled but no new reservation was made. So we called Vio again to check on it, and another agent told me that they’re looking on it but they can’t process it at the time so we should call back tomorrow morning. We waited for 2 hours at the hotel lobby in the midnight for nothing and head back home in a 40 minute uber ride.

Called Vio back the another day, and apparently there was no agent named Charles that I talked to, and everything was a lie and false information. Wasted money and time and energy.

Hello Brent,

Thank you for providing your feedback.

We are sorry to hear about the difficult situation you experienced. This is not in line with our objectives, and we extend our apologies.

Regrettably, based on the limited information provided, we are unable to locate your booking and conduct a thorough investigation into the matter.

We kindly request that you reach out to our Customer Support Team in order for us to fully investigate and offer you a more comprehensive explanation of the situation.

You can access our Contact Form by following this link: https://support.vio.com/hc/en-us/requests/new

We look forward to hearing from you.

Kind regards,
Customer Care at Vio.com

I booked a deluxe king room through vio but the hotel front desk gave me a double bed room. So I called the vio help desk and asking why. The vio representative was like 'i don't know, the confirmation at VIO end is indeed deluxe king but the booking was through priceline so you can only call priceline to find out why'. First of all, the whole booking and confirmation process did not mention anything about priceline in the app and email. Second of all, it's obviously the communication between Vio and Priceline went wrong, but the representative is asking me to solve the issue for them, which is ridiculous and costing me hours. Anyways, very bad service, and poor communication and app implementation.

Dear Zishun, thank you so much for taking the time to share your experience with us.

We deeply regret that your stay didn’t start as smoothly as it should have. Assigning you the wrong room type upon your arrival was not up to our usual standards, and we sincerely apologize for any inconvenience this caused.

Our aim is always to provide you with the best possible value, which is why we partner with leading travel providers like Priceline to offer competitive deals. Sometimes, these partnerships mean that your reservation is handled directly by these suppliers. This detail is mentioned in your booking confirmation email, just below the price details.

We understand how frustrating this situation must have been, and we’re actively working to resolve it. Our team is in the process of securing compensation for the inconvenience you experienced. We expect to have an update for you within the next 5 business days.

If you need any assistance in the meantime, please don't hesitate to reply to our email. We’re here to help and will do our best to address any concerns you may have.

Once again, we apologize for the trouble and appreciate your patience and understanding.

Kind regards,
Customer Care at Vio.com