Planet Fitness Workouts 4+

Fitness

I just joined planet fitness and so far I have been treated with the most respect. I left workout anytime to come here since the lady up front at workout anytime was very rude to me and wouldn’t allow me to bring my daughter with me to workout. People want to go someone where they feel wanted , not somewhere where they feel like they aren’t welcome and told your back again , like what does it matter if someone comes back when their a member and haven’t done anything wrong. I could understand if I damaged something or did something but none of that have I done at workout anytime I have felt more welcome at Planet fitness then workout anytime. All I had to do yesterday was call planet fitness and the guy up front told me I was welcome to come with my daughter. The only suggestion I have for planet fitness is on the app putting a place for pictures to be took inside the app. To keep track of your progress. Other then that I have enjoyed it at planet fitness and was thankful to the staff who aloud me to be a guest before I joined!

Developer Response ,

Thank you for reaching out. If you have questions or concerns related to a recent visit or experience, contact the club here https://www.planetfitness.com/gyms. If you have any technical questions related to the app, we would be happy to help!

Xcapture replacement is terrible

As a developer myself, I feel really bad reading the reviews here, as I can tell a lot of work was put into updating the design of this app. However the reason I came here is to see if anyone else had written about how to properly log a photo of my TREADMILL workout, literally the most common cardio machine at any gym. Unbelievably, my worst fear confirmed, the app no longer has the “treadmill” option, and they have also “discontinued” the snap a workout feature. That feature was so helpful for me tracking my fitness history.

But ok, I have to enter manually now, I could reluctantly accept that. Then I learned that to add insult to injury, you can only use the “walking” option as the closest thing to treadmill, and there you can only log your speed and minutes, not your calories or incline. From reading reviews, I learned the super buried feature where if you enter your height and weight, it will calculate the calories, however without the incline info, the calculation is way off.

Friends, I feel bad saying this but this update is *terrible* — I have never regretted updating an app on this level. The old version was ugly, but it was super useful, and i used it a lot for a very important part of my life. The new version is useless to me. I have been an iphone user since 2008, and I this is the first time i can remember writing any app review. I can only hope you can work quickly to restore needed features to your paying customers.

Developer Response ,

Thank you for providing us with your feedback! We will continue to improve our mobile app and plan to include more features in future updates. Please stay tuned as we continue to make updates to the app to enhance your mobile experience!

SCAM ALERT

Planet fitness is a total and utter scam!!! They make it impossible to cancel your subscription anytime when they advertise it! You don’t even get told that “You may have to do it in person it depends on your home gyms rules” until you go to cancel and there is zero way from your own account. How about PF corporate grows a pair and has oversight over every branch, because I know it’s not just me with this issue. I live an hour and some change away from my old gym and I can’t cancel my subscription unless I go in? Never ever going to sign up for PF again they absolutely ROB you of your money and should be put out of business, total scam and I regret ever going into their establishment and giving my credentials. Genuinely if I could give ZERO I would but I can’t which is less disappointing than their app/clubs. Completely pathetic company that tried to make every move you make a million plus one just to get something your way. It’s so simple, if I wanna cancel, I should be able to do it at the push of a button just like I did with signing up. That is lazy manufacturing and that’s hilarious as it is, being that the lazy effort on being able to cancel is on Planet Fitness’ side. I’m doing all the work to get it done and they can’t put in any effort or work into getting it made available. Sad sad sad pathetic company. I’ll be going to their number one competitor from now on.