My Verizon 4+

So I like to give credit when credit is due.. and I want to say at first when I got my iPhone I was really upset because it didn’t come a manual I know that it said something about PDF, but I have trouble sometimes reading, lengthy things, even though I like to write lengthy things.. so anyway once I got used to the phone or started getting into the phone to set up everything I started to get to know the phone a little bit. I still don’t know everything about it but I want you to know that I actually really enjoy this phone very much and it’s very sturdy.. it is a little pricey, but I can understand a little bit of the extra fees because of the phone stability and insurance.. plus I haven’t had any issues with download speed and stuff like that so it is definitely a very good item so thank you.. but may I please suggest an option to get a regular manual set with the phone? it’s a pretty expensive phone not to be able to afford to add a manual that I can hold onto and read you know. anyway, that was just constructive criticism. That was the only reason I didn’t give you a five star.

I have been with Verizon going on 12 years and although the network works in the books crannies and voids of the universe and the only reason why I am still with, but I am a prepay customer. As a convenience and also for a five dollar reward for having chosen that option , I have not yet actually used this feature bc Verizon systematically cuts my service one to two hours before midnight the day before the bill is even due. So once a month I wake up to no phone service and have to go thru the hoops of having to pay for my service manually. Not only that I use this number as my contact for my credit cards and I’ve had issues with my phone number not registering as me which becomes a verification problem and has caused some unnecessary hardship. I have spent hours going back and forth in chats, over the phone and e-mail and no one sees an issue nor does the issue get resolved. It is said that my card doesn’t have balance. Which is wrong. It’s a bank card and that always has funds for bills. The thing is I don’t even have the chance for them to know whether there is funds or not bc service is cut an hour early. My bank doesn’t ever have an attempt by Verizon to take payment. They don’t try. It’s getting old. It’s annoying and it makes it seem as if I am not paying my bill which of course I do every time. Get it together Verizon. Jerrod is gone. It’s time heat us now. Thanks.

I agree they are the best cellular service I have had compared to any of the others, but the customer service has consistently gone down hill and absolutely horrible experience on multiple occasions and they try to pawn off everything to automated services and this app, well the only thing that is worse than their customer service as of late IS THIS APP!!! Paid my bill late but had a promise to pay agreement in place, money was taken out of my account, they never received it and shut my phone off a WEEK before the agreed promise to pay date, find out it was a bank issue and this happened to a lot of people and the bank took full responsibility and made it right with me BUT verizon would not even allow me to speak to someone UNTIL I paid my bill that was to my knowledge at the time already paid, once I find out the issue I try to call them and discuss with them while I am at the bank, still wouldn’t allow me to speak to someone until I paid my bill, only gave me a recording stating I had a promise to pay agreement in place and that a representative would not be able to help me until my balance was paid in full and hung up with me. All of that would have still been Ok except they cut my phone off on 11/30 and my agreement was to pay by 12/6. Yes I know I should have paid on time, still doesn't excuse the horrible service or lack of service altogether.