Kura Sushi Rewards 4+

It’s only my second time there, but I feel right at home. The servers are extremely nice and helpful. Our servers were Mariz and Yeilanis she was so happy and loving her job and it showed. We tried different things than last time and the fresh crab sushi plates were delicious and I can’t believe I didn’t see them last time I was there. We went in the middle of Summer and maybe a different menu for the Fall I tried all new things.
The crispy squid was so tasty and I loved the sauce on these, and the texture was so amazing not too chewy just right.
I tried the the crab meat sushi wrapped in seaweed it was good and loaded with crab meat. Free refills for the lemonade which was perfectly sweet and tangy. I’m just in Love with the little robot that brings your drinks he’s even sweet!
My favorite thing was, after the like The crab plates was the dessert. I wish I took a picture it was that delish. A small bowl of ice cream with a big baked pastry fish, but inside was red beans and sauce. It was enough for two people who just shared 15 plates of food. The plates are just like Tapas but enough to share and try new stuff. I’m already planning my next trip back. It’s so convenient to get to in South Bay right across from Olive Garden, in Dorchester. We will be back!

The app used to work. Yesterday, after I get into the app, it kept complaining about no network access. So I deleted the app and re-installed from App Store, and now all the app does is to show the splash screen with “loading your experience…” at the bottom and nothing else happens.

Unrelatedly, on the App Support link in the App Store, it brings me to webpage where I fill in all the details and pick a photo to upload a screenshot, but the submit button constantly brings up error message “How can we reach you? field [sic] is required” and “The Upload Attachment field is required” despite already selecting a photo to upload and all other fields with my contact info are filled in and there wasn’t any field specifically named to indicate “how to reach me”

i understand that this is a marketing and retention ploy, but having points expire so quickly is really really annoying. i don't even use the app in store anymore because i know i'm not going to be able to use the points anyway. not everyone has the money or time to go to kura every few weeks, and it feels a bit unfair and discouraging to know that my loyalty is on a ticking clock.

the waitlist function is also weirdly convoluted, i'm not sure why i need to check in after already having added myself to the waitlist. i usually end up waiting an extra ten minutes after checking in which is annoying.

i do appreciate being able to know what events and collabs are happening! and i really appreciate the infrequency of notifications. i don't feel spammed by the app which is a huge deal for me.