GetYourGuide: Travel & Tickets 4+

Speechless. This was one of my favorite days in Bali. They were all amazing, but the people, planning and location make the day a success. When you select Get Your Guide, you are provided with a private, personal experience with a team dedicated to your day. On this particular day, we worked with Sandi from Get Your Guide, Billy from Infinity Adventure rafting and our photographer, Made. This team provided the trifecta of service delivery. I wouldn’t change a thing about the day…other than getting home earlier, but when you are having unforgettable memories it is worth it. The white water rafting is a 90 minute paddle in a calm area which is nice to get the experience, enjoy nature, do some swimming, enjoy some coconuts and swim in waterfalls. Oh, don’t forget about the stairs to the top. Next up was the coffee tour and swing ride. It was interesting to learn about the behind the scenes process of coffee making. Next stop the waterfall and traditional village. Best value ever. Invest in the photographer add on. Definitely make a note for Made. He is amazing. I’m pretty sure he took over 500 photos. He spent the entire day with us and had great poses, patience and was very sweet.

I tried to give 2 stars but they don’t even allow it!! 😂 WOW. I recently tried this app/company for the first time on an international trip because they seemed so convenient and they had many more tours and opportunities than I had been easily able to find otherwise. However, after booking 3 items through them, I have spent more time on help chat with them tracking down and fixing their mistakes than the time spent on actual enjoyable activities, which is supposedly what they sell - convenient access to activities. My experiences with this company have included waiting in 15 degrees F for an hour for a tour bus that never came, an hour now on the app and phone after that to get that tour refunded, and more recently, more time out of my life after vacation is over tracking down why they are apparently recurring charging me according to my credit card alerts. Thanks Get Your Guide for enriching my life!

I will say that their customer service people are very friendly (they clearly get alot of practice), however, I prefer companies that get it right in the first place. Avoid them like the plague.

Last year, my husband and I went on our 20th anniversary trip ton Spain, Portugal, Morocco, & Gibraltar. Get Your Guide was a great app to use in planning some of the places we wanted to see. Purchasing tickets for tours or points of interest was easy and the cancellation policy is very good. We had one place we had to cancel because of time constraints and we got a full refund because we cancelled within the time frame they mentioned. I also like the fact that tickets are stored in the app or you can download it to your phone and since we have iPhones, all our tickets were stored in Apple wallet so it was safe and secure and hassle free as we didn’t have to print physical copies. Also the freedom of not having to get in line to buy tickets is another bonus. We visited the Tile museum in Lisbon and the tickets were for the same day and entrance is at anytime so that helped us plan our day and we were able to take our time at all the places we visited.