Ashley - Furniture & Décor 4+

I had been saving up for months to complete my Lettner bed set. I have a one more piece to finish my set, however I decided to apply for credit since my girls are needing their bedroom furniture too! I have fair to good credit and passed within one minute. I was able to order the other things I have been wanting for their rooms and get 12 months no interest! I’ll have this paid off and ordering more in no time ;) ! One room at a time and my whole house will be an Ashley Furniture show room lol 😂

I recently moved into a new house and decided to have Ashley Homestore completely furnish it. I ordered several thousand dollars worth of stuff in May. My bedroom set came in as promised, but my office furnishings kept getting postponed. I called at least 20 times and even left voicemails, and never did I ONCE speak to anyone on the phone. Eventually I drove to the Kennesaw store and demanded my money back.

My most recent displeasure is the sectional sofa that I ordered this summer which was delayed but promised to be delivered today, August 18. I was sent a confirmation email August 3 confirming the delivery of this afternoon, although it did not give me a time frame. I literally had to call out of work to ensure that someone would be home for the delivery to be set up inside. I didn’t get a text, cancellation, phone call, etc. I had to take a VACATION day for this, and I am very upset. I am going to find a way to get into contact with someone—even though no one ever answers my calls—and demand some sort of compensation/reimbursement for this. Completely unacceptable.

I purchased a dining room suite and it was delivered with a damaged chair. I was told they would deliver another chair in a few days and would send me an email stating that. I received the email and it said nothing about the chair being damaged. On the day I was to receive the replacement chair, I received a phone call stating the delivery would be there in ten minutes. Two hours later, I still had not received the chair or a call to state that it was not coming. The delivery person said that someone would be calling. No one called, so I called them. I was told that they called me twice, which was a lie. If they called, why didn’t they leave a message. I told the receptionist that it was disrespectful to say they were coming in ten minutes and then to not come or call. Then I was told that they had no idea when my chair will arrive and I can keep calling to find out when it comes in. This is the most unprofessional way of treating a customer. I would never recommend Ashley/ Sam Levitz to anyone.