Sharaf DG 4+

Good day;

The online service is considered the sorest across UAE; I have placed an order on June 10th and the estimated delivery as per the notification is June 13th; I have checked with the call center and they said that the courrier called me three times in three days in a row and this didn’t happen by any mean.

The only explanation for what happened that your staff is totally unprofessional and liars because I haven’t been contacted

Moreover; the call center mentioned that the rescheduling isn’t possible and the money will be refunded; seriously the widest ever among the online stores

I have experienced the same in September 2021 and because I followed up in the right time received my package.

Honestly you are the widest store ever to deal with and I will not deal with it as long as no respect and no honesty with the customer

This bad experience will be shared with friends to make them avoid dealing with you again and not facing the same case

I would prefer to buy things with higher price from other stores and not dealing with you

Thanks and regards

Hi, we are concerned regarding your apprehension. Please share more details of your issue at [email protected] so that we can look into it and assist you in the best possible way.

I am very disappointed with SharafDG.
I bough an item online and got it delivered with a damage and plus it doesn’t service it’s purpose, I called them that I want to return the item and it’s been already more than a month how no one is coming to pick it up and every time I call them ( and I was calling them almost for every day ) it’s the same answer : “ I will follow up with the online team and someone will come to pick it up in 2days “ it’s been like this more than a month.
After I send I don’t know how many e mails and calls, they found a time to answer in my e mail telling me that I didn’t send them pictures of the damage. First of all if I don’t like what I received and it’s not the way it looks on the picture I want to return it you don’t need pictures?! Then I got a call from them 2 weeks ago that team will come in on specific date to pick the item and guess what? Since that time no one showed at my door, no one called. I just received e mail that my complain expired, which is insane becouse I’m not the one who’s not following up with the things. You are disaster and I don’t recommend anyone to buy anything online from you! Shame on you! When it comes to take an money from customer it’s very easy but when you need to return it it’s not possible, I have so many bad comments about you that I don’t even want to say here! Shame shame shame on you !

Dear Customer, please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your order number and contact details at [email protected] and we promise to get this resolved quickly.

Purchase date of my phone was 17th September delivery date was mentioned 6-8 weeks last delivery date is 12th November 2022 , i had purchased same phone from apple store on the launch date and the delivery was suppose to be on October 10- 12 but when i saw the product in sharaf dg online store i cross checked with the customer care executive and the staff informed me this will be delivered before 10th October (as product online sometimes gets delivered before the estimated time )more over the guy gave me confirmation for the same but when i called the customer care before 10th October the other executive informed no sir the earlier person had done a mistake but it will be delivered on or before the delivered date only so I thought ok i will wait , but on regular follow up the item seems to be only on processing so I registered a complaint and after repeated phone calls and complaints today a call centre agent called me and said no the item can’t be delivered by tomorrow and if you want you can come and have a refund or wait till we have the product! I know this is bit long but never i had such a bad experience . Thank myself for wasting my money and time .

Hi, We believe that you were already assisted on your concern as requested.