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Support

What can we help you with today?

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    Phone & tablet tutorials

    Check out these step-by-step, interactive Device Guides for how to set up your phone or tablet, enable features and fix minor issues.

    Show me how

    Set up auto-payments

    Eligible mobile plans now include a $5/month Automatic Payments Discount.

    Set up now

    Identify Social Engineering Scams

    Learn how to identify and handle fraud attempts via social engineering scams (phishing, vishing, smishing)

    Learn more

    Check your network status

    Check for outages and get help with mobile, home internet and WiFi network issues.

    Check status

    Cannot make mobile calls

    Having problems making mobile calls? Check out these easy troubleshooting steps to fix the problem.

    Learn more

    Understand your online bill

    Learn more about every section of your bill.

    Learn more

    Payment Arrangements

    Learn what you can do about missed or late payments, how to make a payment arrangement, and more.

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    Welcome to Fido

    New to Fido? We've got you covered! Here's everything you need to get started.

    Getting started

    Fido Community

    Ask questions, find helpful answers, and get advice from fellow Fido members.

    Join the community

    Had a great experience?

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    Report an issue or concern

    If you have an issue or concern you'd like help with, we're here for you. You can report a concern.

    Accessibility

    We are committed to ensuring our products and services are accessible. Learn more >